My car was delivered to my house instead of where it was picked up at, my work. In addition. I was told that the repair would take place at my location and it was not. Gas was wasted for these 2 trips.
11/28/2023
Andrew R. VERIFIED CUSTOMER
Carlos was awesome and extremely helpful as always
11/28/2023
Shawn W. VERIFIED CUSTOMER
My truck was taken in on a Friday by appointment. I was never called on Friday and given an update on my truck. I called the next morning only to find out my truck was taken apart and going to be sitting in the shop, not getting work on all weekend. I asked for an oil change, tire rotation and estimate on my broken roof top window and sun visor. I had to ask for that by another tech on Saturday. The tech could only find an estimate for the sun roof. Nothing for the visor. I was quoted over $3600 for the window. The visor was never quoted. I paid over $300 just to have the estimate done. This was over priced and not even close to reasonable. I am very disappointed in Vila Park Ford. As a 20 year retired veteran, I am disappointed in this incomplete estimate and overpriced fix for a roof window.
11/28/2023
Bryan C. VERIFIED CUSTOMER
Quick and efficient service.
Thank you
11/28/2023
Richard H. VERIFIED CUSTOMER
The job was done promptly and very well on both vehicles I’m very satisfied thank you
11/27/2023
Hani A. VERIFIED CUSTOMER
Great customer service. Very happy!!!
11/27/2023
Ofrancia P. VERIFIED CUSTOMER
Very good service
11/27/2023
Philip D. VERIFIED CUSTOMER
Tony was great, he greeted me as I pulled up by name and offered to wash my truck which I took advantage of. The oil change took less then an hour while I waited.I was in and out within 1 hour.Thank you for such good customer care.
11/27/2023
Josh B. VERIFIED CUSTOMER
Very friendly & communicated clearly what to expect. Very appreciated.
11/26/2023
Sumayah F. VERIFIED CUSTOMER
Carlos was very helpful in letting me know what the problem was and how to prevent it in the future.
11/26/2023
Edward T. VERIFIED CUSTOMER
Xlnt
11/26/2023
Julio M. VERIFIED CUSTOMER
Very professional and helpful..answer all my questions and best part offer to have my truck wash..that was a plus
11/26/2023
Diana B. VERIFIED CUSTOMER
One of the best Ford dealerships we have gone to! Domingo was very helpful and cared about our time! This was our first time at Villa Ford Service and we will definitely be back due to Domingo’s excellent customer service! He was able to answer all of our questions with a smile! Highly recommend Domingo as a service adviser!
11/25/2023
Israel R. VERIFIED CUSTOMER
Glen was chill as F**k. Took care of me and got me out of there quick so I could go to my job. Thank you
11/25/2023
Andrew P. VERIFIED CUSTOMER
He helped resolve an ongoing issue by carefully listening and taking action to get it done in a timely manner.
11/24/2023
Brandon P. VERIFIED CUSTOMER
Carlos made everything very simple and easy and explained the work that was completed in detail.
11/24/2023
Raul G. VERIFIED CUSTOMER
Customer Service was the ultimate experience for me. My reservation was at 7:45. I arrived at earlier, but Glen was able to attend to me with vehicle recommendations, and introduced me to pickup/ drop off service within ten minutes. Awesome, didn’t wait much longer for Uber. Vehicle service completed & delivered.
11/24/2023
Philip M. VERIFIED CUSTOMER
So far.. excellent and Thankyou for your service.
11/24/2023
Richard C. VERIFIED CUSTOMER
I needed a rear stop light bulb replaced. Domingo took care of everything perfectly. I was in and out in about 20 minutes. The $18 charge was completely fair. The new stop light bulb works perfectly. Thank you Domingo.
11/24/2023
Araceli H. VERIFIED CUSTOMER
Domingo is always very friendly and has great customer service.