Made an appointment for the following week, a Monday. Told the service writer I have a software update needed.
Showed up on time, and left the machE.
Was called a few hours later and told they could get the update done that day.
Do why did I get an appointment?
9/22/2024
Charles R. VERIFIED CUSTOMER
Very friendly. Did a great job.
9/22/2024
Greg B. VERIFIED CUSTOMER
Jane is thorough and explains the process while giving me options on resolving my trucks problems. That’s how a service professional should be.
9/22/2024
Paul W. VERIFIED CUSTOMER
Excellent service
9/22/2024
Caroline D. VERIFIED CUSTOMER
Glen was very nice and so was the service tech who came to take the truck in -I waited a very short time. The waiting area was clean and pleasant. The cashier was very pleasant and courteous. After I left, My check engine light came on- I called and left a message but decided to come back because it was Friday afternoon and I was close. Plus I had to drive a couple hundred miles this weekend. The receptionist in service - I don’t recall his name- went to get Glen. He looked under the hood looking for a disconnected hose and I was told it’s a glitchy sensor- common with Mavericks-
I asked to reset the light and then if it came back on asked if I should make an appointment. I was not given a clear answer about yes or no. I said I was driving a long distance and asked if the car would be ok. “There shouldn’t be a problem”
The engine light came back on and the car now gets 25.8MPG instead of 39 and rides rough like the tires are shaking if I accerate.
9/22/2024
Lourdes R. VERIFIED CUSTOMER
Gracias x el Servicio el Sr Angulo muy amable
9/22/2024
Brandon R. VERIFIED CUSTOMER
Glen was great! Very nice and welcoming which can be rare depending on which dealership you go to.
9/22/2024
Mako Overhead. VERIFIED CUSTOMER
You guys are great. Fast service. Clean waiting room. Can’t ask for more.
9/22/2024
Christina L. VERIFIED CUSTOMER
I have black hand prints on my visor and inside the window on both sides. I was told I could get my car in the morning after they changed the filter and I called several times to see when I could get my car and I never got a call back. I had to use a different phone to get someone to answer. I only use this ford because I literally live behind them. I’d rather go somewhere else. Next time I will.
9/22/2024
Stephen John. VERIFIED CUSTOMER
Jane is why we come to Villa Ford for service.
She is excellent to work with
9/21/2024
Diane C. VERIFIED CUSTOMER
I enjoyed working with Jane. She was very professional and my car was done very quickly
9/21/2024
Kevin R. VERIFIED CUSTOMER
Glen was awesome and the service was great! Thank you!
9/21/2024
Marmion D. VERIFIED CUSTOMER
I walked into the dealership unannounced, no reservations,I asked Domingo if he could service my truck. Service and a front end alignment I got my truck back in less than 3 hours. That is service bar none. Thank you Domingo
9/21/2024
Jeff /. VERIFIED CUSTOMER
Very professional gave me updates and my ford explorer was done when they said
5 stars
9/20/2024
Ron S. VERIFIED CUSTOMER
Carlos was excellent. I was informed daily on my repairs etc. Very respectful of my time . Very efficient.
Thank you Carlos!!
9/20/2024
Mauro M. VERIFIED CUSTOMER
Domingo was very helpful and communicative throughout the whole process. This put my mind at ease and was able to get the issue resolved in a timely manner for us. Very thankful
9/20/2024
Cullen C. VERIFIED CUSTOMER
Everyone I interacted with was great! Very thankful to have gotten in last minute and finished my service quickly.
9/20/2024
Patrick D. VERIFIED CUSTOMER
Rick is great!
9/20/2024
Lee V. VERIFIED CUSTOMER
Thank Mingo for another job well done, that’s why I come out to Villa Ford is for the great people that help us and the great service.
9/20/2024
Scott S. VERIFIED CUSTOMER
Jane was incredibly helpful throughout the entire process, from tracking parts delivery, scheduling the install appointment and keeping me updated on status on install day. Even when the install had issues, she took the time to explain the issue and help me understand why the install required additional time that was not originally quoted.
It was a pleasure working with her and I would be happy to recommend her service to anyone considering bringing their vehicle to Villa Ford.