I always rate my experience with Domingo as 5 stars. He always provides excellent customer service. mj
12/19/2024
Teressa H. VERIFIED CUSTOMER
Joel is efficient, courteous and knowledgeable. I have trusted him with my car service for about 12 years
12/19/2024
Michael C. VERIFIED CUSTOMER
Very friendly service agent
12/19/2024
Jose C. VERIFIED CUSTOMER
Joel did an excellent job!
12/19/2024
William C. VERIFIED CUSTOMER
First off, Glen was great. Something else is amiss. (I emailed Glen the details & photos earlier today, fyi.)
After the previous service in September, and again (albeit worse) this time around, my rear license plate has been yanked from one corner. The 1st time in September, it was a small bend and I thought nothing of it and bent it back to straight. I thought perhaps it happened on accident, or even at my home. This time, it was bent severely (leaving some bit of a crease) with the frame snapped. There is no way it could be "coincidence" that I found this same type of damage within 24 hours of each service.
Not sure who is doing this. I am not looking for any resolution for my end, but STRONGLY suggest that the cameras be reviewed from my visit this week (from drop-off to pick-up) to see who is responsible for the vandalism. Some employee (or contractor or frequent visitor) of the dealership is taking liberties with my vehicle (and perhaps other's).
Again, I can certainly straighten my own plate and will be replacing the frame on my own (Something non-dealer & more personal - it's past time to do so anyhow) - so nothing need be done for my benefit on your part. I really just want the internal issue there to be looked into for my sake & the sake of others.
Thanks,
Bill Carrigan
12/19/2024
Erum/ Khan. VERIFIED CUSTOMER
Awesome job 100 % satisfied
12/19/2024
Richard P. VERIFIED CUSTOMER
Great and speedy service! Very satisfied
Coming back for all future services on my 2017 Ford Mustang GT!
12/18/2024
Emmarose A. VERIFIED CUSTOMER
Joel was great and made the experience pleasant ! Very informative and understood my needs to get back
on the road safely
12/18/2024
Auston C. VERIFIED CUSTOMER
Domingo was awesome as always! He’s very easy to work with and his communication is excellent.
12/18/2024
Karri F. VERIFIED CUSTOMER
He was great!
12/18/2024
Robert B. VERIFIED CUSTOMER
Yes, I was completely satisfied. She did a heck of a job no problem whatsoever. I’ve been coming there for years and never had any problem.
12/18/2024
Robert Z. VERIFIED CUSTOMER
Carlos always does a great job
12/18/2024
Mark F. VERIFIED CUSTOMER
Richard works hard to make the customer happy
12/17/2024
Natalio P. VERIFIED CUSTOMER
Sheldon is great. But the price for my repair was way too high, even for a "dealership" price.
12/17/2024
Kenneth/Donna I. VERIFIED CUSTOMER
Janie is always expedient to solve my vehicle problems and issues. She is also very knowledgeable of my vehicles, and can usually define any issues with simplicity and honesty. Janie is a true asset to your operation.
12/17/2024
Raichawn F. VERIFIED CUSTOMER
Domingo is a fantastic service provider. He makes you feel important. I live in West Covina but purchased my vehicle from Villa. There are a lot of Ford dealerships closer to me, but when I went to one out of convenience, the service lacked a lot. I come all the way to the OC because of my service provider. ,
12/17/2024
Elizabeth K. VERIFIED CUSTOMER
Friendly service and quick turnaround time. Thank you for the car wash!
12/17/2024
Richard C. VERIFIED CUSTOMER
I feel like I paid $385 for an oil change.
12/16/2024
Daniel M. VERIFIED CUSTOMER
I have always taken my Ford(s) to Villa Ford and will continue to. Great service
12/16/2024
Katie G. VERIFIED CUSTOMER
Very helpful - I was able to get my 90K service done early when I brought my vehicle in for a recall. Thanks!