Service Center

Real Reviews From Verified Customers

Kevin H.
2 out of 5
3/28/2024
Lady at service desk not at all friendly...no smile or anthing....waiting area not clean and TV station could not be changed...awful show on while we were there.
Jason B.
5 out of 5
3/28/2024
Thank you to everyone that worked on my truck
David B.
4 out of 5
3/28/2024
Very hood experience.
Tonya N.
1 out of 5
3/28/2024
When I left after picking my 4runner up I had to come back to get my washer fluid filled up it was still empty Looked at my report and it showed he checked that he filled it
Rebecca B.
5 out of 5
3/28/2024
The work you did was excellent and the service manager was a pleasure to work with.
David M.
2 out of 5
3/26/2024
Made an appointment for 10 am. My vehicle was not pulled into the garage to be worked on for quite a long time. 1 hour and 50 mins for an oil change. This seems to be fairly consistent issue.
Craig P.
5 out of 5
3/25/2024
The service was fantastic!
Catherine K.
4 out of 5
3/23/2024
The sevice manager was terrific. As was all other employees, For this reason we only use this dealer to buy our cars & have our cars serviced. ???????????
John M.
4 out of 5
3/23/2024
As an owner of a shop, and running a service department for years, I was very impressed with Michael and the other gentleman in the service department. Two thumbs up, 5 stars, how ever you want to look at it, the service from the time I pulled up until I left was perfect. The technician even found a couple things that I forgot about, saving me another trip. Your service department is fantastic.
Frederic S.
4 out of 5
3/23/2024
Worked me in and finished in 57 minutes.
Gene L.
4 out of 5
3/23/2024
I believe that the service was excellent, but I believe that some of the tests developed by Toyota Corporate are not accurate. 1. The under car trip lever is not consistent and the test for same does not detect its function. It is not effective, especially when I am carrying a load to the car and it may take several swipes of my foot, if it works at all, to trigger the tail gate. 2. The signal in the outside rear view mirrors for cars passing on my side are at best intermittent. I noted this in my 10K check-up 3/22/24 and was told they are fine; thus your test only checks for signal connectivity (which must be intermittent); or there is something not functioning with respect to the radar detection! These are not mechanic problems, but design or manufacturing problems. I hope that I will receive a response from Toyota mfg. this time! The trip lever problem was submitted to mfg. several months ago, but I never heard back. Gene Victor Lindberg Sincerely
Bridgette G.
2 out of 5
3/23/2024
A 3 hour wait is too long.
Charlotte L.
5 out of 5
3/23/2024
Michael was awesome !!
Tammy D.
5 out of 5
3/22/2024
My first visit to Robert’s Toyota. The associates were so kind and helpful. Great customer service.
Hayden C.
5 out of 5
3/22/2024
He was great!
Kimberly S.
5 out of 5
3/22/2024
Larry is great to deal with. Keeps me informed.
Eric K.
5 out of 5
3/21/2024
Fast, friendly service
David O.
5 out of 5
3/21/2024
Quick service and good price
Dudley D.
4 out of 5
3/21/2024
Service Dept. - Awesome
Matthew W.
4 out of 5
3/21/2024
I appreciated that Michael knew who I was based on my car and the time I pulled into the garage. Even at Cool Springs Toyota, appointment scheduling feels meaningless because I end up waiting as long as anyone else and certainly feel unexpected. So, major kudos! I appreciated the repair of the bad wheel bearing being covered under warranty because I had clicked a few miles over the 25k point in my drive from home to the garage. More importantly, Michael immediately led the conversation about what was wrong with my car by letting me know upfront that my warranty was covering it. Pretty much a pleasant and stressless visit despite needing a legitimate repair.

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