Service Center

Real Reviews From Verified Customers

Barbara M.
4 out of 5
3/27/2024
Thanks also to Nick who helped me set up car play ( dead battery deleted my internet setup) and service was fine from making the appointment to explanation s of what had been done to the extra, much appreciated hall from Nick
Dennis W.
5 out of 5
3/27/2024
Both Don and Dave do a remarkable job and I know I can trust them when it comes to maintaining my vehicle. Don has always been a pleasure to work with and I know I can trust Don's recommendations.
Craig B.
5 out of 5
3/26/2024
Was a pleasure working with Don. Thank you Don.
Noreen C.
5 out of 5
3/26/2024
Completely Satisfied
Hannah P.
4 out of 5
3/26/2024
The yes or no is misleading. I was sitting there from 9:10 am till after 12:00 pm. Was late for work because of this. My blue tooth sound issues were not addressed because I had to go to work. The last service they didn’t address this issue due to no internet service. So. A huge technological safety issue has not been addressed twice. The yes is for the courtesy and the items that were taken care of in a professional way. Your people do good work. But for people with time constraints and are waiting its hard. The intake person was very helpful. And sped up the all done process. He was very efficient. And my truck is running fine. Thank you.
Derek A.
5 out of 5
3/25/2024
everything went great!
Olivia F.
5 out of 5
3/25/2024
David always takes such great care for both me and my car. I know I can completely trust him with my vehicle and have complete faith he will get the job done!
Michelle O.
4 out of 5
3/24/2024
Since this is in regards to the person that checked me in - I put yes for my experience with her was good. However I hope to see a survey or receive a call about the mechanic that serviced vehicle. I now that I’ve obviously put my heat on after it was turned off - I started hearing rattle like something loose and sound coming through sounds there is vibration. In additional my back dashboard by vents and arbor next windshield is not on right .
Meriam S.
5 out of 5
3/23/2024
Everything are good..
Steven K.
5 out of 5
3/23/2024
Thank you …
Cheryl W.
5 out of 5
3/23/2024
Was a pleasure communicating with Tim.
John M.
5 out of 5
3/23/2024
All of your service agents are great. However, David Tung is outstanding! Always a pleasure to deal with!
Donna C.
4 out of 5
3/22/2024
I am totally happy with everyone I came in contact with at Rochester Toyota - from my first call to service to schedule my appointment to a call back to explain why a previous quote may need to be elevated due to non-factory items. Then I needed the shuttle to get home and back and a young man named Jackson stepped into it even though the regular driver was not there and he was so pleasant and accommodating. Finally, I was relieved and delighted to meet Dave Tung when I paid for the services and the cost was $200 less than previously quoted. To sum up - I am now a dedicated Rochester Toyota customer. Thanks to all. Donna C
Jessica P.
5 out of 5
3/22/2024
Lauren was great! Very helpful and friendly!
Daniel G.
5 out of 5
3/22/2024
They were very prompt and professional
Anthony L.
5 out of 5
3/22/2024
Keep up the good work
Ronald G.
5 out of 5
3/22/2024
Always a pleasure to work with Dave
Constance P.
5 out of 5
3/22/2024
We have always been satisfied with your service. Hope it will continue. Thank you
Meriel B.
2 out of 5
3/22/2024
Meriel didn't have the car serviced yesterday. I did,and I was very satisfied with the service.
Anne Marie.
2 out of 5
3/22/2024
Please do not call. I am unhappy because I was sold a filter for 50+ dollars that could have had the large deprie brushed off and reused for free. That would have been really good service. It effects my trust. I realize it was the choice I made. I regret listening to the story.

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