Helpful, efficient, quality experience
Always treated very well by your employees.
The part I need to fix my car was going to cost me $2200 more the I can get it at a non dealer shop. Can’t be leave how poorly you treat customers in your service department. I even bought the car there. I’m sure Bill is real proud…
I had my vehicle interior detailed. There was clearly areas that were missed and not gone over. There were fingerprints and food smears in areas.
Too long chain of command! Lots of phone calls to find out what was really the trouble. Women were put on the initial phone calls and had to refer to the men to get more information. Would like to have shortened all of the phone calls by talking to the manager. Stayed over a second night in 2 hotel rooms to “pick up car in the morning” to find it had another major problem and had to leave car again for ordering parts and repair. Jackson seem to know what he was doing and happy to communicate with him. Was a very costly ordeal separate from the car cost. Thank you for taking $150 off for the part I had already paid for from the Previous visor repair that we had already paid in full of over $200 plus (I gave you the paid bill for the part you got freely in buying out the other VW garage. ). It was not a smooth ride dealing with your committee of VW service staff. Everyone is pleasant but it was an ordeal I hope to not repeat for a long long time. All because of one key fob!
Will done Thank you kindly
So far I am very satisfied. Jackson Stading did a good job.
Went in on a recall for airbag. Was fixed but upon leaving, somehow a brake line was ruined. You couldn’t fix it because you didn’t have the part. Gave us a loaner and a week later brakes were fixed, cost $280. Got the car and immediately a warning light came on about airbag not being OK. The very reason we went in the first place, they looked at it it and it was just something in the dash warning lights. Drove off and warning light came on again saying there was a problem with air bag, which is exactly the item you/they worked on. Of course we were very over driving back and forth from 130 miles away to deal with a repair that was as basic as it gets. I will never bring my vehicle again to have it worked on at Underriner!,
Jackson was helpful beyond just the oil change. He took the time to answer my questions regarding the function & position of the emergency key placement. Thank you, Jackson!!
Service was great received a bid on some scratches almost 1900 dollars 940 dollars higher than the other 3 bids I received very ridiculous
Everything went fine, took very little time. Everyone was very helpful and Jackson did a great job. Nice to see a young guy moving up.
Michael ****was amazing and I’m so thankful for him. He made me feel confident that my car was in good hands and took care of. We need that I had.
Jackson was professional but the wrong part was ordered for a warranty repair and unfortunately this is not the first time this has happened.
Mike as well as Jackson stated they would pick up the car next time to make the ease of service when the part is in easier. This new Volvo has. Ow been in the shop 4 times including on tow situation.
Been very impressed with the work ethic at your dealership. My car had some serious problems, those were fixed so well that another set of issues popped up, there again problems resolved. The one thing I did not count on was the time for replacing oxygen sensor. Keep fingers crossed. So far so good. I appreciate the concern shown to make sure my car was fixed properly.
.
Kind, thoughtful and made sure i had questions answered.
Good job today..... thoroughly explained the results of the diagnostic test
I was 4 hours late for my appointment due to work. I went in to reschedule and they were able to still fit me in. Took less than 30 minutes to take care of air filter. WOW! Incredible service. My second time here, and moving from a different state, you just don’t know how the service is going to turn out. Highly recommended.
Social