Cheryl was professional and courteous.
Very satisfied with Kyle and his job performance. You are very lucky to have him.
Will be back ! I am happy for the trust in Kyle ! Thank you !
Cheryl was very professional, helpful, and provided an excellent experience.
Everyone working hard to keep the service department moving along !
Yesterday, I took my car for regular maintenance and had the oil changed, along with the replacement of the engine air filter and cabin filter. After leaving the mechanic, I noticed that the check engine light had turned on while crossing the road. I immediately returned to the mechanic, who resolved the issue at 12:36 pm, but I was not informed about the cause or solution. Unfortunately, the check engine light reappeared less than 10 hours later, I had a checked it, I have an air leak
Cheryl is always very pleasant to work with!
We, my wife Lois and I had our battery fail on US Route 12 about 50 miles east of Roundup, the owners manual advised we not turn off the car, the nearest dealership was in Billings. The service team worked us into a busy schedule, replaced the battery after a thorough inspection, noted tire wear and a worn front brake, we allowed the brake should also be repaired. From noon until our departure at 5:30, we enjoyed the attention of service rep, Kyle Robinson and sales person Loren. Location of a Costco and a Montana Club nearby provided pleasant diversions as we waited.
This is my second experience with Cheryl. I find her extremely helpful and knowledgeable. She listens to my concerns and provides a response and remedy for the situation. Cheryl is wonderful.
I think Honda could have done a better job with the car’s electronic - CarPlay and the camera being in the emblem is a terrible design. Wish I kept my Subaru.
I'll always trade with Underriner.
If they had told me about the oil pan right away when I went in for the oil change before they did it I would have waited until the part came in. I ended up having to pay for it twice in one week. I don’t think I will be getting work done there anymore.
Cheryl was fantastic! I’ll only see her for service. Thanks for what you do!
Thanks Jesse Kinder
Do not contact me! I am extremely displeased with the service I was provided. The only way I knew what was going on with my vehicle was by calling in myself. Constant passing of the buck is all I got. I was told the work was gone on my car but the service manager was going to be contacted about additional repairs that was need that the previous service advisor failed to tell me about which was a “known” issue and why he was no longer employed there. Still no information until I called to ask for myself. But it was a Saturday so of course no answer. So I drive in to town to ask about my car since I need to be at work the next day. I was given a loaner because a repair that should have already been done was now being said that it wasn’t done and they were waiting on parts. This was the second chance that I was giving Underriner and I had worse service. I will never do business with Underriner and will not own a Honda because I can’t understand why the Honda brand would be okay with the way this lot is treating customers. I have contacted my attorney about what has happened and am moving forward with the phone calls to BBB and the Honda corporate office. I have also been telling family and friends to not use Underriner that the drive to Bozeman will be a better option as the local group is awful at communicating and standing up for what is right. I don’t expect free services I am happy to pay for what I am getting but in this case you could have saved a Honda brand loyal customer had there been any attempt at making it right. But I waited on hold for over an hour to hear there is nothing I can do because it wasn’t diagnosed. So the Underriner Honda game of adding extra trips to the shop for repair and extra charges because you can.
I was traveling through Billings when my oil life light came on and Cheryl got me right in and back on the road. I was very pleased with the professionalism and courtesy.
We have a 2024 Honda pilot with Honda service pass and had to pay to 64;95 for the first oil change that is supposed to be covered fist 2 yr or 24000 miles we are not happy can’t believe a honorable dealer would do this
The main service was done satisfactory, the matter of a request for no vehicle wash after the service was not fulfilled.
Social