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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1160 reviews 59%
4 star 402 reviews 21%
3 star 51 reviews 3%
2 star 155 reviews 8%
1 star 192 reviews 10%
Review Us
David M.
5 out of 5
4/14/2024
Everything is good
Anissa A.
5 out of 5
4/13/2024
They did a great job.
Patti A.
5 out of 5
4/13/2024
I am very satisfied.
Molly W.
4 out of 5
4/13/2024
I appreciated Ben's concise description of my options for brake work.
Carol K.
4 out of 5
4/13/2024
I appreciate that he double checked my vehicle history to be sure all aspects were updated. Thank you!!
Vendala H.
4 out of 5
4/13/2024
Christian kept me informed as to what they had done, and what additional work should be taken care of. Very pleasant and nice young man. Vendy Houle
Steven L.
5 out of 5
4/13/2024
They did a very good job and they were all very kind and they let me know how it was going thank you.
Paul C.
4 out of 5
4/13/2024
The $89.61 I thought was a bit much for an oil change though.
Jen H.
5 out of 5
4/13/2024
Definitely more than a job well done!! Everyone was super helpful and friendly. They prioritized my vehicle which meant a lot. They also went the extra mile to make sure I got the tires I requested. I appreciate the customer service I received and the genuineness of their attitudes. Thank you.
Shane A.
5 out of 5
4/13/2024
Always great service. I appreciate it.
Cynthia S.
5 out of 5
4/13/2024
He was respectful, knowledgeable and took the time to answer all my questions.
Mei-Lyn J.
5 out of 5
4/13/2024
Joshua and the rest of the staff are very friendly.
Jane C.
2 out of 5
4/13/2024
Scott was great. Very pleasant and engaging. I brought my car in to have a multi point inspection done and the engine air filter replaced. I assumed it would be a rather quick process, but after waiting a couple of hours with no text updates, I asked Scott to check on it. He immediately went to check and said it was ready, but his system had not updated to show completion. As I left the dealership, the “need maintenance” notice appeared on the dashboard screen, so I had to take the car back to the dealership to have it reset.
Dennis M.
5 out of 5
4/12/2024
Cristian is top notch. Super friendly and very helpful. He's clear and concise while being courteous.
Francisco T.
5 out of 5
4/12/2024
He was very polite and professional. Everything was explained with clarity.
Elois N.
5 out of 5
4/12/2024
Will was great
HEIDI M.
5 out of 5
4/11/2024
Will is awesome, very friendly and helpful. He took some time to answer my questions, He is an asset to you company!
Tom W.
4 out of 5
4/11/2024
This was not my first experience with Craig. In the past, Craig has been an excellent service advisor and he did not let me down this time. Craig sets the bar really high and he lives up to it each time. Satisfied customer, Tom W
Corey G.
4 out of 5
4/11/2024
I don't trust my vehicle needs with any other dealership in the twin cities. Carlson takes care of their customers.
James M.
4 out of 5
4/11/2024
I bought my new Prius a few weeks back and although I have had a few issues, Carlson has goneabove and beyond to ensure things were corrected quickly and correctly.

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