Service Center

Real Reviews From Verified Customers

Terry M.
5 out of 5
3/29/2024
Easy to schedule and the service was completed very quickly.
James J.
4 out of 5
3/28/2024
Josh explained everything that was done today and explained what is needed in the near future on my car to insure that the brakes will work properly.
Robert G.
4 out of 5
3/28/2024
Ms.Liz was great. She came right over to us as we pulled in and got our service needs started right away. She updated us on the inspection and notified us when the service was completed and returned our keys. Very courteous Lovely Lady..Thank you!
Remi S.
4 out of 5
3/28/2024
I'll be back, thank you
David A.
1 out of 5
3/28/2024
Scheduled appointment to have oil and filter changed as well as recall items addressed. After dropping off truck they called and said we would have to come back because the recall part had to be ordered. In addition, got the truck home and it was leaking oil after the oil change. Took truck back and the same tech that scheduled the appointment said she couldn’t find the appointment. Said the person who changed the oil spilled it in the skid plate and didn’t clean it up. You expect better service after spending $70000 on a truck. Service tech is not professional and doesn’t seem sure about what’s going on.
Alan W.
5 out of 5
3/28/2024
Excellent customer service as always. Josh goes above and beyond to provide an informative overview of overall vehicle health, recommendations, and a positive customer experience. 12/10 would recommend Josh and the Cherokee Toyota team
Karen P.
5 out of 5
3/28/2024
Speedy and informative with a smile as always
Pamela M.
5 out of 5
3/28/2024
Carley is very efficient & is extremely pleasant to deal with.
Thomas K.
1 out of 5
3/28/2024
The service took over 90 minutes for a tire rotation, and I had an appointment.
Mary Q.
5 out of 5
3/27/2024
Excellent service always! Josh is great!
Merika K.
4 out of 5
3/27/2024
Josh and the team exceeded my expectations! It was my first time in this service department and I can honestly say some trust has been earned. The maintenance performed was done at or above the standard and communication about my vehicle throughout the process was thorough and transparent- and performed in an acceptable timeframe. I will definitely be bringing my beloved Tundra back to this service department for any future service needs in hopes my next experience here is just as good. Thank you for taking such great care of me while I waited and for ensuring my Tundra continues to help me do life- I picked her (my Tundra) because I know I can count on her- and I pick you as my service team because I now believe I can count on you as well. See you next time!
James C.
4 out of 5
3/27/2024
Liz went above and beyond to explain the results of their maintenance review . She stayed beyond her end of work to see the work on my car was complete !
Judi B.
2 out of 5
3/27/2024
I brought it in about 10:15. She told me it would be ready in 2-3 hours. I went back out at 3:40 and my car was sitting there waiting. No one called me to say it was ready or to come out. I questioned a charge with the payment lady and she encouraged me to go ask her about it. It was an absurd charge and when I did, she gave me short annoyed answers. I was already annoyed and her customer service skills were seriously lacking. The lady at the payment section was very pleasant. A little kindness goes a long way. I’m honestly troubled about the day on many fronts.
Martha G.
5 out of 5
3/27/2024
Mary was great to work with. She kept me informed of price and time it would take to complete all the service work done. I appreciate her staying on top of things!!
Joan W.
5 out of 5
3/26/2024
Very happy with my car and the service that you have given me. Thank you
Don R.
5 out of 5
3/26/2024
Everyone one at Cherokee Toyota are good people.
Alyce M.
5 out of 5
3/26/2024
Liz always is on top of everything. I have dealt with her for several years and she’s my go to at Toyota.
Paul M.
5 out of 5
3/26/2024
He did a good job, I’m happy
Lynn L.
4 out of 5
3/26/2024
I appreciate that Liz knows my vehicle and history.
Joyce M.
5 out of 5
3/26/2024
Liz was great ????

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