Thank you Greg for your great and friendly customer service.
I sold my car and bought a new car, because there was not my requested car in your inventory.sorry about it. I always trust you guys.
Jonathan provided great customer service!
Greg at service handled everything very well with my truck and I’m a happy customer and will be back to get my truck serviced in the future.
Jaime treats me well and I will bring my new truck to toyota as well.
Would like 2nd key soon. Jonathan did good job overall thx.
Every that works the customer service are including the gals at the area where I went To pay my bill. They were kind and a great and friendly. Dan is awe too. Always professional and a nice man.
Today’s experience was subpar. When I dropped off my car, I let the technician know that I would be waiting at the center, even confirming they had seats/tables inside. After getting the notification to select what I wanted to get serviced, I waited for 2+ hours before finally asking for a status update. Patrick asked whether I had “just” made my choices and said he thought I had found another place to wait. I’m not sure why that matters or why he would’ve been confused. In any event, it was only after that point that they started working on my car.
Then, when I went to check out, I presented coupons that looked like they offered $50 off. Only in fine print and in very confusing language did it say that actually, the coupon was for 15% off, up to $50. When I expressed some exasperation at this (I wouldn’t have opted for some of the filter changes at sticker price), the cashier said that all customers who bring in those coupons are similarly taken aback. This is a known problem! Further, I had shown Patrick the coupons when I first arrived and asked whether I could use them today. The least he could have done is point out the fine print.
So much time had been wasted by that point that I really didn’t want to make a bigger deal out of either thing, but I couldn’t help feel like today, I got duped and Bob Smith Toyota lacked accountability. I’m a lifelong resident of the area and a longtime Toyota owner. I have no intention of being a pain but I was so disappointed.
GREG Bakalian was a very helpful at this dealership.
Hank is thorough and fair.
Great experience all around
I trust your maintenance team
I’ve been bringing various Toyota of mine, my wife and now my daughter’s to Bob Smith’s Toyota for service for the last 30 plus years. I go back to the days that Kevin Young was the service director and he brought new customers oriented service to Bob Smith. Over the years I worked with Frank, John Sobee and others time after time. As a JPL executive I have referred many peers, friends, family friends and neighbors to Bob Smith Toyota. I’ve been always offered JPL and other special offers whichever was more favorable for service. I don’t appreciate to see these going away.
For the last 10 plus years, my wife and I own Lexus vehicles and we lease/purchase it from Lexus of Glendale. For EVERY service beyond those covered by complementary services by Lexus, LOG honors a 15% discount for being a JPLer and a college professor. That’s just a good business and best way to keep customers coming back. I leave in La Canada and I have been your neighbor customer for all these years. That must mean something other than taking my business for granted.
Jonathan did a great job transacting with me :)
Thanks!
Greg you were amazing and the service was beyond excellent!
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