Service Center

Real Reviews From Verified Customers

Raichel S.
5 out of 5
3/24/2024
She is the best. Great customer service 11/10 :)
David B.
4 out of 5
3/23/2024
Travis presented me with several options and a plan of action for the repairs to my car. Travis provided detailed updates on my car repairs. Travis’s customer service was above and beyond excellent! Great Job Travis!
Angelique K.
5 out of 5
3/23/2024
I just want to share my wonderful experience with Auto House. Dan was amazing helping me get my vehicle and Kayli and her team at the service center was a breath of fresh air. I definitely recommend anyone who is looking to purchase a new vehicle. Thank you for being so personable and friendly.
Shantella Y.
5 out of 5
3/22/2024
Great experience, great service, great people! Keep up the great work :)
Raheem S.
5 out of 5
3/22/2024
Xavier is very helpful always there when I need him and very trustworthy
Joseph M.
5 out of 5
3/21/2024
She was very helpful
Ria R.
5 out of 5
3/21/2024
She was friendly and very professional. A person truly that loves her job. She put me at ease. She truly adds to the quality of your service.
Pia A.
5 out of 5
3/20/2024
Travis was excellent. Appreciate the honesty of your analysis.
Matthew M.
5 out of 5
3/18/2024
I was very pleased with Matthew and the team at Fin. These guys go above and beyond. Thanks
Robert S.
4 out of 5
3/16/2024
It took awhile and at times the communication was a little confusing because of the circumstances and the extent of the repair. But in the end Jason came through like a champ and we are quite satisfied.
Sherri H.
5 out of 5
3/16/2024
You have great people working there
Natalia R.
1 out of 5
3/16/2024
When I purchased my vehicle with Auto House a few years ago, I also purchased extended warranty. Auto House neglected to file that Extended warranty correctly. Which caused me to not have that plan I had signed up for. The first person I spoke with told me I didn’t purchase it and there was no receipt. Long story short. I had it. Auto house then signed me up for a NEW extended warranty without my knowledge. Which this company only allows me to take my vehicle to Auto house. I was advised by 4 other repair shops that I would need a new transmission. Auto house had my vehicle 3-6 times for a week+ since about Sept 2023. Since then. The issue I had originally taken the vehicle in for, still is occurring. And on the last repair. I was told I needed a new Catalytic converter and Fuel Pump. Auto house quoted me $2,100-ish & told me it wouldn’t be covered under warranty. At this time I decided to take my vehicle elsewhere since I’ve had so many headaches dealing with Auto House this far. Before the vehicle was even removed from Auto House. My new mechanic had advised the gentlemen I was dealing with throughout this whole process, Xavier, that if the most recent repair that was done, had a loose bolt or something was not mounted correctly. We would receive the car to have the issues (new issues) it was having. Causing it to misfire. Xavier swore 2-3 people checked it 2-3 different times. At this time the car was not drivable. I had it towed to the new shop. Since Auto House happened to have their tow truck “down”. Within an hour of being check. The new mechanic had found a loose ground. Corrected it and I was able to pick up my vehicle.
Terry H.
4 out of 5
3/15/2024
Yep you did fine
James M.
5 out of 5
3/15/2024
Prompt & professional services
Marie H.
5 out of 5
3/15/2024
Very professional and courteous staff
Tim C.
5 out of 5
3/14/2024
She was very helpful. All of our concerns were taken care of immediately and without any issues. The staff was upfront about any issues with our vehicle. Over all I would definitely recommend anyone to your company. Thanks again for your help.
Terri D.
5 out of 5
3/14/2024
I appreciate all of you! Thank you!
Eric H.
1 out of 5
3/13/2024
My experience has been horrible and it does not seem like anyone there cares. The last comment I left was completely ignored and my car still isn't completely fixed after being at your shop for a total of 13 days.
Betsy D.
2 out of 5
3/10/2024
While very friendly.. there was no communication from the service agent. He never verified my name only a phone number after we asked what number he was going to contact. No name was given at the initial check in. Travis was very polite and offered his assistance if needed in the future but only gave his name when I asked for it. He states he would follow up about our windshield.. we will have to see how that follow up process concluds. Also, I received no communication about our service and its process until we showed up after the promised time.
Michael C.
4 out of 5
3/9/2024
Caitlynn Port helped me from beginning to end. She was very knowledgeable in explaining the services that I was looking to have done on my ford f150. Because of the great service customer service she provided I decided to have my truck worked on. Thanks Caitlynn!

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