Good attitude love the service
I like Todd. He is the best. Keeps his word and keeps you in the loop.
Katy is every helpful and professional.
Nick was excellent. The only suggestion I have is to bring back the car washes!! :) thanks!
After charging me $20 to rotate my tires they came out and told me I need to replace them because they were worn down and there was a tire sale going on that ended in 5 days I can get the same tires at Sam’s club any time except they will last 60,000 miles instead of 22,000 by the way the tires are not that bad yet I expect more from a dealer after buying a 50,000 dollar car from them I now don’t trust them and probably will have my future service some where else
I’ve been following Pat over the years at every Toyota Dealership, including Hank, during Pat’s short absence from Toyota, where he/they were employed.
When one has such unconditional trust in someone, the Toyota Dealership receives an unconditional “seal of approval” from EVERYONE who knows him/them.
Pat, and Hank, are two of the most ethical individuals who serve Toyota, and their customers, with honesty, professionalism, courtesy, and their personal attributes of friendliness, which enables such trust, in ALL of their recommendations for keeping 100% of the Toyota cars I’ve owned spanning over two-decade in Pat’s care.
What more can I say. I speak with honesty and admiration, because they are the finest people I know.
They are assets to Bob Smith Toyota (La Canada)..
I am grateful that Toyota knows and employs the BEST. I apologize, for I speak in long sentences, but it’s an honor to know such fine individual, and to be a grateful customer of Bob Smith Toyota.
Thank you.
Best regards,
Michael M
Had to return for air. Well taken care of but was inconvenient
The service was too much expensive and I didn’t get a complimentary wash. The service does not seem to provide any guarantee as well.
Yes, Blue Manual,service rep was thorough & kept me informed during my service today.
Thank you Rochester Toyota service team for the quality of service received. I appreciate the professional knowledge and experience that Don (Service Tech) expressed. It’s comforting to know my vehicle went through the multi test to insure my vehicle was not only safe but was up to date with its maintenance schedule.
Friendly, efficient & great helpful attitude!
Quick service and professional support
The service was excellent and I am very satisfied with how thorough the inspections were done and explained. I will definitely use the service again. Sincerely Nora L
Communication was excellent and waiting area comfortable
Good communication. Price was a bit high.
I found out today that mistakes were made in previous services on my car.
You better keep him!! He’s awesome!
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