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Service Center Review Summary
5 out of 5
4/25/2024
George Arroyo is professional, knowledgeable, very experienced, and communicates very well. George is calm, efficient and effective. I would like to nominate George for Service Department Employee of the Month.
Thank you George for all you do.
Grace I
3 out of 5
4/25/2024
Please don’t call me to do another survey
5 out of 5
4/24/2024
Thank you,Mr. Perez. Your time and attention to clients is truly appreciated.
4 out of 5
4/24/2024
Taking My Vehicle To Your Place For Service Is Highly Appreciated, Where I Bought My Car From Is Really Bad Customer Service Highly. I Will Continue Taken My Car To Kia Covina For Service, You Have A Friendly Atmosphere As Soon As You Walk In ????????????????????????????????
4 out of 5
4/24/2024
Carl used to be my service advisor from Kia Alhambra
Glad I have him back
4 out of 5
4/24/2024
Demonstrate safety
5 out of 5
4/24/2024
George was very helpful. Kept me appraised of vehicle status and offered advice on painting options.
5 out of 5
4/24/2024
Thank you so much for a job well done.
Michael is the best, I’ve always liked his personal service.
Thank you,
Laura
5 out of 5
4/24/2024
Michael was superb in his explanation and follow up.
5 out of 5
4/23/2024
The service is excelllent at Kia in Murphy
Jeff the service manager was very helpful in the concerns I asked. A plus
5 out of 5
4/23/2024
The whole team from top to bottom were awesome! Chris, Elias, and Carlos made me feel very comfortable through the whole process.
5 out of 5
4/21/2024
Always satisfied with the service @ Covina Valley Kia .
Your service department is the best!
4 out of 5
4/21/2024
I always feel Kia Covina treats me with respect. I trust them to take of my car, and when I come to pick it up it been washed and ready to go and I don’t need to worry!
Thank you
4 out of 5
4/21/2024
Nothing has happened yet. I’m waiting for a part.
4 out of 5
4/21/2024
I appreciate the work that Matt did for my car and that was done in a good amount of time. I would say that I waited about an hour but the wait was well worth it for the fact that the service on my car was well done.
2 out of 5
4/19/2024
Eric recommended an unnecessary 30,000 mile major service to my wife who agreed to it. Your records clearly show that your service center replaced the entire engine on warranty and did extra service less than 15k miles ago. Instead of taking the time to investigate the history of the car, he simply went off the car’s total mileage. When I was made aware this was happening, I asked my wife to stop the service and insist on a refund. She was given a partial refund. This is the definition of poor customer service - taking advantage of customers who don’t know any better. You will need to do better to keep us as a customer.
5 out of 5
4/18/2024
Great job!
5 out of 5
4/18/2024
Thank you George for being so nice. It was the first time that my car was serviced in less than 2 hours. And they even washed the car.????
4 out of 5
4/18/2024
I have never been anything but completely satisfied with the service I receive at Lifetime Kia.
5 out of 5
4/18/2024
I bought my Telluride there and anytime I bring it in, I always receive exceptional customer service.
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