Jay was very courteous and polite and very helpful. Service was very much appreciated.
Martin was an excellent representative for MK Smith. He clearly explained what was needed and the procedure involved. I think Martin does an exceptional job.
Steve
I only go if Jay is there he is the best and so nice. He really helps out.
Everyone was extremely polite and helpful. Jay is knowledgeable and provides the best customer service every time we visit this location.
Jennifer has always provided us with great customer service.
Had my truck serviced Friday the 5th. Last night after work I realized I was missing three of my lug nuts from my front right tire. I go to look for my locking lug socket so I can tighten the rest and they did not put it back in my truck.
Jennifer always has great customer service.
The service maintenance at the car dealership was exceptional! They were efficient, courteous, and went above and beyond to ensure my car was in top condition. Jay, the advisor, provided outstanding service during my visit to the dealership. His expertise, professionalism, and friendly demeanor made the experience truly enjoyable. Kudos to Jay for his excellent customer service!!!
Jennifer has made every one of my visits pleasant and hassle-free.
Keep up the great work and service!
Pleasant and covered everything
Great it’s always a nice and easy drop off very personable. Enjoy going there.
As always, Jay did an awesome job as our Service Advisor. He's your top-notch Service Advisor as far as we are concerned. There are two comments of improvement that would help your Service Department.
1. The Mukti-point Inspection sheet should ALWAYS be part of the documents given to the customer at the end of their visit. You alway have to ask. Then, stand around & wait if your Service Advisor is busy. The other Servixe Advisors refuse to help you!
2. If a customer asks that you DON'T rotate their tires, the wheel & tire assemblies should still ne removed to inspect the brakes. That reasoning makes no sense.
Those were the frustration issues of my visit. But, that is a management issue the Service Manager or Director need to review, improve & resolve.
Jennifer went the extra mile to listen to my concerns and not only schedule a service visit for the things that were necessary but also to make suggestions for things that I could adjust which would not require service (ie not setting heavy things on the seat which was most likely causing the air bag sensor to incorrectly identify whether or not a person was in the seat,). I appreciate that suggestion which solved the issue and saved me unnecessary expenditure. She was very professional, helpful, and pleasant to work with in scheduling. Thank u.
Martin Rosales needs to learn about customer service and how to treat people. He makes mistakes and admits to it but when it came down to picking up my vehicle, he starts making excuses. Do not tell your customers something on the phone and in person he tells us a different story. He tried to argue and tell my wife something different.
He blamed Gary his co-worker and even mentioned his Manager Don,
That is not a team player. My car was dropped off Friday morning and was not done until Thursday afternoon. That long for an alternator when Gary tells me by Monday or Tuesday. I had to pay for a rental car for six days. Maybe Martin needs training since he admitted to us that he is new. I feel he dug himself in a hole a was too scared to tell Don that he made a mistake. Overall I am really disappointed with my service.
I could say more but if you want to address this problem I am always available. I would not want this problem to happen to another customer.
The new radio works fine. The door/seat belt chime is not working. Not sure why. Blown fuse?
Jay was friendly and the service was fast.
I can’t thank you enough Martin for taking care of my vehicle and myself. I really appreciate everything and look forward to continue to work with you in the future.
If you’re looking for a honest, great communicator and trust worthy advisor , Martin is the one for you.
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