Frank Leta Honda Auto Repair Service

I left messages on Friday talk to somebody on Monday and was told I’d get a call back and left a message again Monday night and still no call back to discuss the alignment. Our Honda Odyssey had on Thursday last week. The report shows the rear left wheel was not aligned, but no explanation of why that is, I’m trying to figure out if something is wrong with the car or if that’s a mistake. It’d be nice to get a call back with what’s going on with the service we received.

Great service! Thanks so much!

For backstory- I had my car towed to Frank Leta as I work down the road and my key fob would no longer work to open doors or start my car. I left a detailed message with service as it was after hours. The following morning an employee called and he was rude. Telling me my fob doesn't work and he can't find my car but had my keys in the night drop with no info. I explained I had my car towed and dropped off but left a lengthy message explaining who what and why. I offered to stop by and help him locate my car because I couldn't remember my plate and he said that won't help I need to know what I'm doing. How did you get it here, this thing is dead. I said like the message explained it was towed over. He rudely asked why. I said my fob is destroyed and unworking I need a new one. Flash forward to picking it up, only one person in the entire place acknowledged me, and the same guy was even short with me at pick up. The person that brought my car up didn't even acknowledge me and when I climbed into my car I found all of the plastic trash from the parts. I used Napleton Honda in February for the same issue, a new key fob. I paid the same amount over there WITH the extra manual key that I forgoed here because of price. They were incredibly friendly, and even gave my car a run thru the car wash and a quick vacuum of my front floor boards. They're 15mins from Frank Leta, and had I known this experience was going to lack friendly customer service, I would have had my car towed there even though it is out of my way.

Stevie did an excellent job in handling my car inspection. She also went above and beyond by creating a profile for my stepson who recently purchased one of my Hondas. Job well done. Thanks.

Great customer service! Every time I come in the dealership I always feel like a valued customer.

Tim was courteous and responsive to questions. Will ask for him again!

Great customer service

She was very friendly, very informative about the needs of my car. She was very professional was a pleasure to work with her.

Tim was great and took great care of me. Kept me informed and got me a car while mine was there.But I discovered after I got my car home that the rear passenger door does not sound normal and is harder to close now

Thank you for very helpful and courteous service! Leigha is a wonderful advisor to have.

Very comprehensive diagnostic service and qualified technicians.

I will always go to Randy- I have had only positive experiences there. I drive an hour to use your service department

Excellent service

Vert fast and efficient service.

Tyler was great!

It was a good experience.

Good customer service

Tim was great and helpful. The whole staff is always helpful and very polite!

Exceptional professional service as always!

I came to Frank Leta unexpected due to a car issue. Tyler made time to check me in and addressed my problem. Tyler is polite and concerned for customers experience at Frank Leta. Tyler needs a raise or bonus for his outstanding customers service! ????