Very considerate. Great guy
Outstanding service. Thank you very much Mr Noah Whitney.
Rude and not professional lady named daisy ir whatever was rude
Everyone we have dealt with has been very helpful and gone out of their way to help us. Unforeseen circumstances happened to the vehicle and they were very empathetic and helpful throughout the whole process. Thank you, Noah, Michael and Derek.
Noah , the service manager and the entire loaner team really took very good care of my defender , they kept me informed every step of the way .
I’m also going to contact JLR to let them know about the great experience I had .
Thank you again !!
Joshua was extremely nice and went above and beyond to get us the help we needed! Thank you
Noah was very professional and personable as were all of the other associates that I interacted with. Thank you!
On March 23, 2024, I recently paid LandRover Jaguar of Arrowhead for a full annual service on my car. Only two weeks later (April 7, 2024) , I find out it’s leaking brake fluid due to a critical alert I received while driving with my family. One week prior, I had noticed a small amount of light colored oil like substance in my driveway. Since the vehicle wasn’t giving any warning signs, I figured it may have been the tire shine I use on my tires. On April 8, 2024, I called the dealer at about 7:45am and spoke Cody who explained that I needed to have my car towed so they can look at it. He sounded very surprised when I told him there was brake fluid on my garage floor. He said that they would have to look at it and if they found that a technician made a mistake, they would take full responsibility but that they’d have to look at it first. A few hours later, I called to spoke to Josh and advised him of my concern. He indicated that my car was unsafe to drive and suggested I have my car towed to the dealership so they can look at it. When I asked for an accommodation for Land Rover to please tow my car to the dealership considering they had JUST serviced my car two weeks ago, he declined to provide an accommodation. Additionally I was spoken to as if I caused wear and tear to my vehicle in the two weeks from when they serviced my car to when I noticed the brakes leaking fluid. I advised Josh that I had spoken to some friends and they felt as if the dealership may have caused the issue (most likely inadvertently) he challenged me and asked if my friends were mechanics. When I said yes they were, he continued to suggest that it may be a possibility that wear and tear was causing the issue. Considering I have a different vehicle that I drive to work Monday through Friday and rarely drive my Range Rover, I disagreed with his suggestion. Josh’s attitude and defensiveness caused me to immediately lose any trust I had with the LandRover Dealership entirely. As a result of Josh’s attitude, I felt it would be best to have my vehicle towed to a trusted and reputable auto repair shop closest to my home to have it looked at before taking it to the dealer. Low and behold, I discovered that the bleeder valve was loose causing the brake fluid to leak out which could have resulted in a fatal accident injuring or killing my self and my family. Several experienced mechanics have informed me that a bleeder valve doesn’t just come loose. It was either loosened intentionally (which I doubt) or a mistake was made by the techs servicing my car on 3/23/24. After getting my car looked at and gathering photos and video of the loose valve, I drove my car to the dealer. I spoke to Josh and explained the situation. The automatic response was that LandRover did not have anything to do with bleeding the brakes, (immediately refusing to take any kind of responsibility). He then spoke to the service department manager who came out and did not bother to even introduce himself considering the nature of this very serious matter. This manager assumed the same position as Josh but offered to look at the vehicle. The provided a loaner car and I emailed Josh the photos and video I received from the mechanic. The next morning, I asked Josh if there were any updates. He said that they had just had a team meeting about what happened. Later that evening, Josh called me and advised that my car was ready to be picked up. I asked what their findings were and he indicated that the brakes were not leaking when they serviced my car on 3/23/24 and that my car currently had no other concerns at this time. When I asked how the valve became loose in a matter of two weeks, Josh indicated that it may have been possible for the valve to have become loose in the two weeks since they last serviced it. I understand that the bleeder valve has a component called locktite that prevents this valve from becoming loose. I explained to Josh that if brake fluid bleeder valves just “become loose” on their own, there would be fatalities on a daily basis. I advised him that I highly doubt that what he was telling me was the case. I proceeded to explain that based on what I’ve learned about this component that became loose, it is very probable that the tech who worked on my car that day, for one reason or another, failed to tighten it. The fact that LandRover refuses to take accountability for this life threatening mistake makes me sick to my stomach. Additionally, I can’t seem to understand how your company can charge some one $1400 for an annual service and miss something of this magnitude. Not to mention, making ME take time off work and making me pay for my vehicle to get towed after they very possibly made this mistake. Coincidentally they offered to reimburse me for my towing expense when I picked up my car but just the day before were adamant that they would not pay for a tow unless they looked at the vehicle and confirmed they had made a mistake. Lastly, when I picked up my car and drove off, I noticed an 8” crack in my windshield that was most definitely not there when I left my vehicle with them. I emailed Josh photos of the concern and to this moment, he has not acknowledged my email. Due to the blatant disregard for customer safety regarding this matter, I will be contacting Land Rovers corporate office, filing a consumer complaint with the Consumer Protection Office with the Arizona Attorney Generals office, Better Business Bureau and the local news channel (if necessary). This matter was handled extremely poorly and I am seeking a logical explanation for what happened to my vehicle. I am planning on driving to California in two weeks and just knowing what the outcome could’ve been had I not become aware that my brakes were leaking that could’ve resulted in total brake system failure is sickening.
I am seeking to be reimbursed for the day I took off work to handle this matter, for the towing expense and for my windshield to be replaced. Mostly importantly I am expecting some level of accountability for this very serious mistake that could have cost me my life and the lives of my family. I understand people make mistakes, we are all human however lack of accountability speaks volumes about your organization and about your employees.
Thanks to Cody for the fantastic attention to detail while my LandRover was in for service. Great to have Ron get me from Point A to point B with care.
Need to have more rentals/loaners available.
Chris Hefner did an outstanding from the original phone call to the delivery of the car. Not as impressed with the rest of the team. Richard W
Josh was great to work with
I won’t recommend this dealership or the car Range Rover to anyone. However, your dealership did not fix the car yet!!!! It is the worst car and dealership by far. I purchased this car almost one year ago from your dealership, and this is the 3rd time the car has broken. And always your service representative, when I ask them why the car keeps breaking, they said if you want the car never breaks buy Toyota. Which means this means it is the worst and most money-pit car. All dealerships' customer car broke offers either a car from the dealership or a rental car for customers for daily use. Your dealership is very cheap, not even offering such services to customers. Disappointed.
Very high standards of servicing. Highly professional team! Cody especially is amazing. He has been taking care of my car for last 3 years and every interaction of mine with him, he has always dealt with very high degree of professionalism, putting forth customer satisfaction ahead of all others. Range Rover is a great product and when it is supported by people like Cody, can’t ask for anything more. Thank you Cody!!!
Very bad experience. No communication initiated from the dealership with updates. I reached out Tuesday and was told I would receive a call back. Never received that call. Spoke with Cody Wednesday and he communicated that my vehicle would be ready that evening. Received a text that evening stating paperwork was finalizing. Never heard back Wednesday evening or all of Thursday. I reached out Friday morning and was on hold for 11 minutes but Cody wasn't present but was told message would be delivered to call me back. No call back so my wife and I drove to the dealership and truck was ready. Experience was not what I was expecting from a any form of customer service especially a Rover dealership
He was very friendly and efficient. Also was able to answer all my questions
Cody was very helpful and friendly and made my experience a good one!
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