I was happy to be able to pay for my car services with Sunbit. The agent helping me out was very knowledgeable and helped me properly pay for my car services. I look forward to coming back to Honda at Cerritos Auto Square to receive the trusted car services and Julie Canales’ outstanding and excellent service.
Michael barr . Excellent customer service, good communication & Very friendly and respectful. Excellent employee and the service technicians outstand youtstanding job.
Excellent service. Leo Lazcano very professional
George was terrific! He was professional, communicated well throughout my experience, and had fantastic customer service. Highly recommend working with George every time I visit Cerritos Honda. Huge thanks!
-Alexis
Ramiro was not there went I picked up car. I wanted to get some feedback from him. It was his day off.
Great service, great advisor.
Always I’m coming to see Trevor,
He is awesome. Quick and fast and very responsive. Thanks brother for your support and service
My van, a 2002, Honda Odyssey with 245000 miles had an engine problem- a rough idle and I couldn’t drive over 50mph. I live in Ventura but was visiting in Lakewood.
I had appointment at 8:20 where I met Johnathon and explained my problem plus a sliding door that wouldn’t open. He told me about the testing fees being deducted from repair cost if I chose to do the work at Norm Reeves.I told him that my van would have to be repaired there because I couldn’t drive it 100 miles home.
I heard nothing from Johnathon until late afternoon, approximately 3:45.
He told me that I needed a new set (6) coils, valve adjustment, drive belt, fluids (transmission, brake, water etc) changed and door repaired and it would be $5000! I was shocked to say the least. I have a very reliable mechanic in Ventura who services my van and was sure if that much was wrong he would have noticed it.
I told Johnathon to forget the fluids and the door repair. I think that brought the price down to $3400. I told him I would call him back and called my Ventura mechanic, Scott Williams. Scott was upset. He said this kind of upsell is common especially with dealerships and was disgusted because he felt it was dishonest and gave all mechanics a black eye. He said all 6 coils would not fail at the same time. “Just tell them to fix the problem and forget the rest”!
I called Johnathon back and asked which of the coils was the problem. He said he couldn’t tell. I asked to speak to the mechanic who worked on it but he was gone for the day per Johnathon. I asked for any parts removed to be given to me but Johnathon said that wasn’t allowed, parts were kept by the dealer. (California law says exactly the opposite). I questioned him more about the 6 coils and he said if one is bad the rest are probably bad too. I asked about the drive belt and he said that it was recommended to be done every 6-8 years for safety. Questioning him more revealed that the ‘drive belt’ meant the timing chain, water pump and all belts! If I only did the coils and not the ‘belt’ the price came down to $2900. I told him I would call him back and again called Scott Williams. Scott was even more upset, angry even. He said he would call and talk with Johnathon .
While we waited for a call back my daughter and I looked up information about coils, their cost and how to change them. After watching the YouTube video on coil changing done on the year and model of my van we felt we could change them ourselves. We also read many articles about how rare it would be for more than one coil to have a problem.
Scott called back and said Johnathon was with a customer and sales manager was not available. Scott said he left a blistering VM for the manager about the “ ****” being heaped on me!
I called to speak with Johnathon and left message for him to call me. Instead I received a call from a woman who said my van was done, ready to be picked up and cost $519!!!
The receipt said Coil #4 identified as defective and replaced. Sliding door wiring repaired. Never saw Johnathon.
My thoughts-disappointment that a supposedly reputable car dealer would employ someone who would be so deceitful. Perhaps Johnathon works on basic wage plus commission so feels like he is earning his money by padding repair bills. By paying commission Norm Reeves is encouraging and rewarding dishonesty by its service advisors.
More thoughts- Johnathon saw an easy mark; elderly woman, 100 miles from home, 22 year old van, 245,000 miles. A jackpot I’m sure in his eyes! He didn’t realize that this elderly woman knows a little bit about cars, that she has a daughter that is very smart and protective but most importantly, she has an HONEST mechanic in Ventura who was willing to go to bat for her and call out ‘****’ on Johnathon’s tactics and estimates!
So what now? Is Johnathon the only service advisor that pads repair estimates? I doubt it. Will Norm Reeves change the way service advisors are paid or monitor and/or discipline advisors who add thousands of dollars to repair bills? I doubt that too.
Will I ever recommend Norm Reeves Honda for repairs? No doubt here, absolutely not! Will I tell anyone and everyone I know about this flim-flam repair con? You bet I will!
Will I be ever grateful that I know and do business with an honest and honorable mechanic named Scott Williams? You are darn right. Too bad people can’t say the same about your employee and business!
Ruben was very knowledgeable, and attentive, made me feel comfortable with the choices on made on servicing my vehicle Ruben is a great part of your team.
Very helpful in making sure I understood everything being done.
I have an appointment 8:40am but I arrived early 8:20am and Robert Gonzalez approached me and checked in my vehicle even it's early. He is very professional and attentive. He explained what my van needs. Overall Honda Cerritos service was quick and you can trust them especially having good staff.
Great service from Javier
Ruben is a very informative and helpful advisor. Really like dealing with him. The entrance staff are also very helpful.
Robert had been amazing the 2 times I have been lucky to have him as my service manager/coordinator.
Very friendly and helpful
Everything was communicated to me very well, the service was excellent and made me feel confident in the car of my vehicle.
When i went to pick up my car Bryan was on a personal call. Instead of charging me so I could get my keys and go, he stepped outside and spent the next 5 minutes on the phone just on the other side of the glass while I stood there waiting. The service at this location is horrible and has gone so far downhill since i started going there about 15 years ago. The only reason I’ve continued going up until this point is because it’s the most convenient location for me, but you honestly don’t deserve my loyalty anymore with the terrible service I’ve received on numerous occasions already.
George provided me with great service.
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