Audi USA

Absolute professional throughout the process

It took much longer than what I was originally told. Other than this, I was satisfied.

They weee very accommodating

I received perfect service! Daniel was very accommodating and helpful.

Your team has been unable to program my garage door opener. I was told that a team member would need to come to my house to program it. However I’ve had the car back for over 2 weeks and no one has contacted me.

Great service, thanks for helping me out after hours.

Very nice and helpful.

The best!

Jawad provided excellent service.

Sini was very helpful.

Jawad was great. Personable and we had nice conversation while I was waiting. Nice to be around someone who seems to always be in a good mood.

You kept my car for over a day and a half and never communicated the status of the service despite my three phone calls and two texts.

Jawad Sayal did a terrific job

The advisor had no idea about my appointment and that I had specifically outlined several issues that needed to be addressed that appear in at least two emails I received from your service department. If I had the details on my phone, why couldn’t he just pull them up. When I came to pick up my vehicle at least two items had not been addressed. Namely the rattle I reported in my sunroof and the grease on my rims that persisted from the time I got delivery of my SQ5. The adviser seemed more focused on the loaner vehicle and scratches on it that he said the dealership was aware of and happened when snow was brushed off this winter. The 10,000 mile service got done at 7,500 miles (which I find confusing as it seems to simply push things back instead of forward) and there was some sort of recall that had apparently caused a failure that the car was giving me regarding the driver back-up tail light. The adviser made some sort of reference initially to the failure of bulbs not being covered more than one year from delivery. Of course this was not the case for my vehicle as delivery was near the end of last May! I’m glad you are inquiring. I had been a customer of The Exchange in Higland Park (but Chris McGrath helped me with my A7 trade last year) and they really have it together on the customer service side. I don’t want to get the adviser in hot water but frankly it just wasn’t what I’d have come to expect. I’ve driven BMW, Mercedes and Audi and all the service has been world class. Your dealership seems to be lacking. There are gaps. Communication when I scheduled was great but horrible upon execution. More training needed. Can I offer my services as a retired relationship management professional?

Arian made sure to take care of my car and the unexpected service it needed. As always Arian provided excellent customer service.

Outstanding service.

Nikho went above and beyond what was expected even coming to my house to pick up keys I forgot to leave in the loaner vehicle.

Car was not washed well. Wheels were filthy Not up to your usual standards Service rep not knowledgeable and her follow up was non existent Other than letting me know how much tire storage would cost me in advance she wasn’t very well informed Steering wheel was damaged at last visit and she didn’t seem too interested in getting that resolved Overall poor customer service than what I’m used to at your dealership

Sinoeil did a great job keeping me informed about the status of my car.

Nikho has been absolutely wonderful in helping me solve my car problem. He made sure my problems are actually solved, and get back to me as soon as he could. I would rate him the perfect score. Thank you.