Service representative was out in the afternoon so it was difficult to get a status update. Other service representatives were not helpful. Late that afternoon, we learned the car had to be kept overnight but we could stop by as early as 7 am to pick it up. We arrived at 8:30 but were told it was not ready. We challenged the team and they determined it was ready. Overall internal communication needs to be improved. And finally, most other Audi dealerships return a washed car. Ours was not washed.
5/25/2024
Sandra B. VERIFIED CUSTOMER
Very nice experience!
5/24/2024
Sylvester S. VERIFIED CUSTOMER
Great service
5/24/2024
Kelly K. VERIFIED CUSTOMER
Excellent service!
5/24/2024
James G. VERIFIED CUSTOMER
Great service and honest. I have been taking my Audi here for years and will continue to do so.
5/24/2024
Gordon R. VERIFIED CUSTOMER
Excellent service
5/24/2024
Kaitlin K. VERIFIED CUSTOMER
Ryan was great to work but when I left the dealership a few minutes later my low tire pressure light went on as well as the oil being at just ok level when I was supposed to have a oil change and certified inspection.
5/24/2024
Rami G. VERIFIED CUSTOMER
Excellent support and I was shown a good spot to take care of an important meeting while waiting for my service. Definitely the best staff at any dealer I've been to!
5/24/2024
Precise W. VERIFIED CUSTOMER
Always a pleasure
5/23/2024
Chris T. VERIFIED CUSTOMER
Stefano always has the upmost professional behavior while dealing with my vehicle..
5/23/2024
Eloise F. VERIFIED CUSTOMER
I would be happy to stay what a great service rep he was. All questions answered. Very respectful. Very pleasant!
5/23/2024
Charles L. VERIFIED CUSTOMER
I bought my car in for a manufacturers warranty update. I was told that the service or whatever the repair or whatever had to be done would take an hour to two hours. I bought it in at 9 o’clock, and I told the representative that I would actually be back at 12. He said oh it’ll be easily done by 11 when I got there at 12:30 the car was not done. He said it would be a while yet, I noticed when we we so we waited for 15 minutes and went back and he said no it’s not ready yet so we waited for further 15 minutes and came out in the car was there I said don’t wash it because I need to go and we were now at one to 115 the car obviously been left outside because it had bird poop all over it so I know I was very dissatisfied with your ability to do something that we should’ve only taken an hour or two and 3 to 4 hours later, it’s still mean it was done but not but not to my satisfaction. Thank you.
5/23/2024
Michael M. VERIFIED CUSTOMER
All went fine. Surprised you are charging for credit card use now. Some of recommended repairs were done but still ended up on the current evaluation (alignment and motor mounts in my case). Timing of service was about an hour longer than quoted.
5/23/2024
Mariela G. VERIFIED CUSTOMER
The male who assisted me , Steve?, was so courteous and kind. It was my first time coming to the dealer for service and I’m glad he was the one who helped me.
5/23/2024
John H. VERIFIED CUSTOMER
Stefano and the Tech, Vianney Núñez, did an excellent job tracking down a hard-to-find AC leak. I'm confident in the repair and with their evaluation of the cause of the leak. I will be bringing my car back for future service.
5/23/2024
Anne G. VERIFIED CUSTOMER
Very pleased
5/23/2024
Scott B. VERIFIED CUSTOMER
My car was well taken care of by Tony. It came back running like new. Great job.
5/22/2024
Claudell B. VERIFIED CUSTOMER
Thanks for a great job by Tony the Service Manager. Great job.
5/22/2024
Thomas B. VERIFIED CUSTOMER
Everyone was very nice and kept me informed on the progress of my oil change.
5/22/2024
James S. VERIFIED CUSTOMER
Scott, the general manager and Sidney were very helpful and explained what was being done to the car. Very satisfied!!