James is always very professional, responsive & honest. It’s a pleasure working with him!
8/30/2022
Jesus M. VERIFIED CUSTOMER
Excellent service.
8/30/2022
David M. VERIFIED CUSTOMER
Jacob was completely great!!!
8/30/2022
Jonathan H. VERIFIED CUSTOMER
Gary is the man. Best service manager I’ve dealt with in years. The tech who worked on my vehicle sent a thorough video with very good description of the issue. 5 stars. Thank you again and see you soon.
8/30/2022
Judith L. VERIFIED CUSTOMER
Kept me informed on service progress and very personable and polite.
8/30/2022
David E. VERIFIED CUSTOMER
James is the epitome of how every service agent should be: knowledgeable, extremely polite, listens, and very very helpful. I never feel pressured to do anything unnecessary and never feel deceived. I come to the Lakeland dealership because he is there. Thank you, James!
8/30/2022
Robert G. VERIFIED CUSTOMER
Humberto was great as was the service. However I never heard back from two managers on a few questions that I had. On July 21 I made my service appointment after multiple attempts to reach some(system is terrible) I talked to Lacy. She was not able to answer my question but was very understanding and placed my questions in an email to two of her managers. Needless to say they never contacted me. This has happened before. It appears that no one at the managerial level seems to either care or is incompetent
8/30/2022
Daniel C. VERIFIED CUSTOMER
Robert Sisk was totally professional
8/30/2022
Caroline W. VERIFIED CUSTOMER
Gerald was great. Service was excellent. Great dealership and service department
8/30/2022
Deidre G. VERIFIED CUSTOMER
Humberto was very respectful and willing to answer my questions.
8/30/2022
Maria Divina. VERIFIED CUSTOMER
Thank you for all your assistance.
8/30/2022
Paula R. VERIFIED CUSTOMER
Excellent customer service from James!
8/29/2022
Patricia H. VERIFIED CUSTOMER
I have nothing further at this time.
8/29/2022
Bakhyt A. VERIFIED CUSTOMER
Jaylen was very helpful, polite and very kind! I wish her the best!
8/29/2022
**** S. VERIFIED CUSTOMER
So nice!
8/28/2022
Jeffrey D. VERIFIED CUSTOMER
I’m very satisfied with Jackie, but not very happy with the service Sept. I had an oil change two weeks and the wrong washer was used. Oil leaked all over my driveway. At least 10 dark, oily spots. I had to bring my car back in on my day off to get fixed. Jackie was excellent in explaining what happened and even gave me a can of degreaser for my driveway. I sprayed the spots and let sit for 10 min. I sprayed the degreaser off and all the stains are still there. I’m not very happy with the driveway stains. It looks awful.
8/28/2022
Anthony W. VERIFIED CUSTOMER
I will be happy to help with the survey.
8/28/2022
Arturo M. VERIFIED CUSTOMER
Thanks
8/28/2022
Polly E. VERIFIED CUSTOMER
Jon Dow was professional and friendly. He explained the process of what the mechanics would do to figure out the problem, how long it would take, and the cost. He checked in with me during the three hour wait and answered all my questions.