I was given conflicting information on the status of the tires on my vehicle. The tech said they needed to be replaced but service advisor said they were fine. I was told that I needed a part ordered to fix the A/C issue and that it would take two weeks. My service advisor said he would update me every Friday on the status of the part. He did not do that and I called today to check on the status of the part because it had been over two weeks and was told that the part had arrived. I asked if I was going to be notified that it had come in and the response was I’m not sure if you would have we’re having issues. These things along with you no longer having loaner cars are very disappointing service. Not at all what I had bedn used to with the previous Audi that I had.
11/23/2022
Ray D. VERIFIED CUSTOMER
Jeff is top notch. Very attentive!
11/23/2022
Richard R. VERIFIED CUSTOMER
Cino our service writer was excellent, he informed us about the steps of performing the work/testing for our recall and delivered our car prior to the promised time. When the vehicle was returned to us there was a problem with the entertainment center going out three times on the trip home. We returned to the Dealership and Cino reset the programs and it appears to have fixed the problem. Great person to deal with which will bring me back for future service.
11/23/2022
Not Provided. VERIFIED CUSTOMER
Excellent
11/23/2022
Cedric W. VERIFIED CUSTOMER
All I’m going to say is Thank you, Thank you, Thank you, to Tony Mccala. Hopefully I spelled his name correctly. To a long process patiently waited on.
11/23/2022
Eileen S. VERIFIED CUSTOMER
She was very good. However, I
Am NOT pleased to have to
Replace the original tires at
20,000 miles. Very Expensive!!!
11/23/2022
Vokic M. VERIFIED CUSTOMER
The service was horrible. I had an appointment for an oil change only at 8:30. I arrived with my car at 8 in the morning and didn’t get it back till 2 o’clock. I’m never going back, horrible service would never recommend to anybody. Took so long even with an appointment. Nobody ever come !
11/23/2022
Gwendolyn B. VERIFIED CUSTOMER
It is always a pleasure working with Gerald Wilson. He is professional and ensures his customers are informed.
11/23/2022
Lynda G. VERIFIED CUSTOMER
Sino is absolutely awesome!!! Very knowledgeable, courteous and attentive. Sino is the best!!!
11/23/2022
Warren H. VERIFIED CUSTOMER
She was wonderful to work with again in regards to my Q5 ! Extremely knowledgeable and helpful .
11/23/2022
Sean D. VERIFIED CUSTOMER
Staff and communication was seamless and amazing so I did not have to stress about my vehicle while traveling.
11/23/2022
Lisa D. VERIFIED CUSTOMER
Always has gone way above and beyond for everything!!!
11/23/2022
Scott L. VERIFIED CUSTOMER
Jeff is very helpful and easy to deal with. Knowledgeable and explains the service well.
11/23/2022
Robert S. VERIFIED CUSTOMER
Compliments to all the personnel I dealt with...
11/23/2022
Erin A. VERIFIED CUSTOMER
Joe was kind and very helpful, but the car has been a nightmare and my life would be better if I never bought it.
11/23/2022
Thomas K. VERIFIED CUSTOMER
Dariusz was great and very informative. The issue was that my car was washed. The last two times I was in for service I asked for my car not to be washed, and both times it was washed. I had just spent hours hand waxing it and I wanted that layer of wax on the car a bit longer.
11/22/2022
Bruce R. VERIFIED CUSTOMER
Very poor communication. The service provided was unsatisfactory. I am very disappointed with McRath Audi
11/22/2022
Kenduskeag F. VERIFIED CUSTOMER
Joe in the Darlings Bangor Ford team always do a great job