Extremely professional, friendly and presented work and cost clearly. When no one was available to bring my car around at pick up, he promptly took care of it himself. Overall excellent customer service! Best experience ever at any dealership, and I used to go direct to Audi for maintenance in NH. Never received service like I did today. That’s saying something.
12/20/2022
James G. VERIFIED CUSTOMER
As always, Jeff is the best. I would rate him top notch
12/20/2022
Thomas N. VERIFIED CUSTOMER
He was very professional and an excellent representative of McGrath. I have purchased or leased 5-6 vehicle from you. Its service from people like him that I have done that. Tom Nathan
12/19/2022
Thomas K. VERIFIED CUSTOMER
No communication, did not return my call. Also left a message in the general mailbox and no return call. Talked to someone who couldn't tell me what was going on with my car at 3pm-ish. 30-60minutes later get a text that car is done. Had no idea what was going on with my car for 2 days until I picked it up
12/18/2022
Adriaan V. VERIFIED CUSTOMER
Excellent service provided by Jacky Deng as usual
12/18/2022
Heng H. VERIFIED CUSTOMER
Arameh does a fantastic job and always answers me questions and helps me when I call to ask for him. He is friendly and I recommend anyone that has an Audi to go to Audi of Morton grove to do service and ask for Arameh.
12/18/2022
Christian M. VERIFIED CUSTOMER
Great service
12/18/2022
Michele B. VERIFIED CUSTOMER
Sino has been informative and helpful,always. I have complete trust in him and therefore the management. His attention to detail is amazing. I travel quite a bit and experience other service centers across the country, this is by far the best. Sino makes me feel important. Thank you
12/18/2022
Raymond T. VERIFIED CUSTOMER
Keep up what your doing very good service
Merry Christmas and Happy 2023
12/17/2022
Arthur J. VERIFIED CUSTOMER
Great help
12/17/2022
Jessica K. VERIFIED CUSTOMER
Sino was great. He listened to my concerns, went above and beyond to address them, and made me feel like a very valued customer. A+!!
12/17/2022
Twanna D. VERIFIED CUSTOMER
Gary is very personable and caring. He always explains everything to me and I never feel like I’m being taken advantage of. I feel comfortable and I trust what he tells me.
12/17/2022
Lisa R. VERIFIED CUSTOMER
Gerald was professional and friendly. He delivered a detailed explanation my anticipated service. I received a call during my service to review potential concerns. We agreed upon a plan.
Upon my arrival to the sales desk, I was not greeted with a friendly demeanor or professional manner. Neither young woman appeared competent in their role. In fact, one staff member pointed to the other staff member where my credit card should be entered. They appeared bored and just going through the motions. When I asked, where is my vehicle, the one girl pointed and the other said ….UMMM OUT THERE!
I spent over 1400.00 there today and this is the sentiment that sticks with me. This was not the expectation nor the service that I am used to from Audi. Please escalate this to someone that will mentor and remedy this situation. Thank you, Lisa R