Brad is good at his job, should probably get a raise.
7/26/2024
Amy M. VERIFIED CUSTOMER
Tony is always friendy, helpful and professional. I ask for him every time!
7/25/2024
Nancy S. VERIFIED CUSTOMER
My service advisor was great! He kept me informed and was ver pleasant to work with! However, the time it took to replace an in stock tire was outrageous! I was there from 10am until 4pm!
7/25/2024
Amanda R. VERIFIED CUSTOMER
Great Service!
7/25/2024
Ramzi C. VERIFIED CUSTOMER
Great customer service
7/25/2024
Richard K. VERIFIED CUSTOMER
Quick and efficient. New lobby remodel is quite nice.
7/24/2024
Glen Z. VERIFIED CUSTOMER
Brad did a good job in communicating with me about the progress of my car. He is the best service consultant I’ve ever worked with the dealership.
7/23/2024
Alfonso D. VERIFIED CUSTOMER
A big thank you to Brad who looked into our car service if it wasn’t for him the issue probably would not get resolved. My family was impressed by his level of care and service. Once again thank you Brad!
7/21/2024
Debra L. VERIFIED CUSTOMER
My tires were rotated during my visit. After leaving the dealership, my tire pressure indicator light came on. I called the dealer's service department and was reassured that it was probably just not reset after the tires were rotated. It was a minor issue but unsettling since I had a two hour drive back home and didn't want to have a tire issue on the road.
7/21/2024
Philip M. VERIFIED CUSTOMER
My wife and I, both Audi drivers, are always in good hands when Manny is involved in our visits to Audi of Monterey. Funny enough, it was Manny who actually was proactive following a recent conversation, who mentioned the new S-8, and that he could basically get the ball rolling to find a beautiful new one for me. Manny recalls that before my Etron GT RS that I currently drive,I drove a couple of S-8’s of which I really liked and in fact, prefer over my Etron GT RS that I’m driving.
7/21/2024
Eric G. VERIFIED CUSTOMER
The best service that I ever received at a car dealership
7/21/2024
Erica M. VERIFIED CUSTOMER
Thanks car was well serviced!
7/21/2024
Janecia M. VERIFIED CUSTOMER
Fantastic!!
7/20/2024
Lee V. VERIFIED CUSTOMER
Tony was very personable and great!
7/20/2024
Sabrina B. VERIFIED CUSTOMER
All good, only complaint is departments not answering their phones.
7/20/2024
Dennis F. VERIFIED CUSTOMER
Great Service by Manny. He’s a great professional and have kept me up to date with my vehicle throughout the process
7/20/2024
Jacqueline S. VERIFIED CUSTOMER
Brought my vehicle in on 5/28 and almost two months later I took it back with no resolution and a $4k+ bill
7/20/2024
Doug A. VERIFIED CUSTOMER
A nice experience.
7/19/2024
Erin H. VERIFIED CUSTOMER
Sidney was very helpful and efficient with his service to me. If this question was about his overall service the answer would be unequivocally YES. However, Audi Monterey as a business chooses to charge over $200 for an oil change. This is completely outrageous and unreasonable and after servicing my car there since I purchased there in 2018, I will most likely never do it again.Please do not ask Sidney to contact me regarding this survey, it should be someone in the management team as they are the ones responaible for the prices charged for service
7/19/2024
Terrence H. VERIFIED CUSTOMER
Sidney Station was terrific!
I’m completely satisfied.
Thank you