Goudy Honda Auto Repair Service

Good

Very good.thank you so much

I was especially pleased that my service only took about 35 minutes less than originally predicted.

Daniel was very helpful god bless him thank you for your great service keep it up

He was attentive, and follows through to make sure I was able to get out in a timely manner. Much appreciated!

Good service and time time that took to get the car ready was super fast.

Chastity was very helpful!

This was a great experience! Everyone was nice and courteous!

This was the first time I was pressured by upselling tactics by the Service Dept. Was told technician recommended changing the cabin filter because it was dirty (I know that, I even informed him I would be changing it myself). But also that they recommend fuel injection service and throttle body cleaning (quote "improves gas mileage and mpg). I went to the service advisor to tell him no, I know the filter is dirty, I am going to change it myself. I inquired about the throttle body cleaning& fuel injection service, and if it was because the technician specifically saw something wrong. He said "it is needed to clean the carbon buildup). I asked again, did tech see a problem? No answer. So I said I'm unsure if I need it, I'm only at around 6300 mi, and usually throttle body cleaning would be around 30k-60k isn't it? He said they would take apart the throttle body to spray the cleaner on and it would take about another hour. I know my model is a direction injection, and it's not like I get fuel that is not "top-tier", and said I work hold off on that because if it is actually needed, I can do that myself for a fraction of the ripoff price. When I was notified my car was finally ready, it was my fault for not properly looking at the service that was performed because I was charged for the **** upselling of the "recommended fuel injection and throttle body cleaning". By the time I got home and finished changing my cabin filter, I noticed the service that was listed. I've been coming to Goudy for all my service for years, but needless to say, now I am going to look at going to other Honda dealerships for my service. Lately I've had great service from Elmo, but didn't see him there today. I do not appreciate the **** upselling tactics I experienced today. If my car needed this "cleaning", why wouldn't my Maintenance Minder tell me of this service (that is not listed in it).

Satisfied with my service today. Chi Wing Wilson Yu was very helpful and gave wonderful service.

Andy was very friendly

Good service

Is amazing person appreciate job

The facts that we have experienced failed systems quite often almost every two to three months of our Honda Odyssey 2015 die to the not perfectly running well because of the recall and yet the computer couldn't detect the issues.

Ivan was very helpful

????

Mr. Yu was attentive, efficient, thorough, professional, and so very pleasant. I especially appreciate his timely text message informing me when my car was ready. It’s apparent Mr. Yu enjoys his job at Goudy given the high level of service he provided. He’s very good with relating to the public = customer focused. Who enjoys dropping their car off early in the morning? Mr. Yu made it more than a tolerable experience and I left with a smile on my face. Thank you for the positive experience!

All good, thank you.

Omar was very nice and efficient

Wilson was very helpful in helping me decide what additional services to get on top of my scheduled service. He was well versed on the model, and made the experience enjoyable. I'm grateful to have worked with him.