Goudy Honda Auto Repair Service

Leo Orozco is very professional in handing customer service. I hope his hardwork will be noticed by Honda management. Thank you.

Andy was great, service advisor had great customer service and had an overall great experience as always at Goudy! Thanks Andy for taking good care of me and my family!

Daniel is amazing especially considering how many times I’ve been in. He goes above and beyond!

Andy was top notch. Very polite and informative. Andy and the service technician worked efficiently to get my car done before the year! Thank you again!

Thanks again

Daniel Tieu is exceptionally customer-focused and highly effective. He clearly and thoroughly explains the services needed, ensuring complete understanding. His professionalism is matched by his pleasant and approachable demeanor, making the experience both smooth and pleasant.

I am extremely disappointed with the service I received at Goudy Honda and will ensure that neither I nor my family and friends return. Upon arrival, Ivan was curt and unhelpful, rushing me to authorize a $210 diagnostic fee for my 2024 HR-V (under 9K miles), which is still under warranty. Despite explaining the ongoing sensor issues and my car failing to start, I was given only a brief window to decide and was told I couldn’t add the diagnostic after the appointment. Additionally, I was not informed in advance that my recall service would take five to six hours, despite scheduling the appointment over a month ago. When I checked on my car at 2 PM, Ivan said it would be ready by 4:30, but by 3:30, I was told it was “ready early.” However, when I went to retrieve it, all the windows were rolled down, no protective film was applied to any contact areas, and there was no one available to hand me my car keys, forcing me to find them myself. Meanwhile, other customers received keys promptly in hand and had protective film on their vehicles. This raises concerns about possible discrimination. Therefore, I asked to be directed to Service Supervisor John Wilson. When I spoke with John to express my concerns, he misconstrued my complaint as a request for free service, rather than acknowledging my dissatisfaction with the lack of respect and professionalism. John did not provide any actionable steps, take any accountability or provide any reassurance. As a loyal Honda customer and owner of multiple vehicles from the brand, this experience was unacceptable and has left me with a lasting negative impression of Goudy Honda.

This is my third time Daniel assisted me with my car maintenance and he has always given me great customer service. Thank you for all your help and I will continue to take my car

Great job to helping to maintainance.

Great service, and very quick to deliver my car

Thanks

David is just awesome and quick with getting my car serviced.

Outstanding customer service. Thx you!

I am completely satisfied with the service. The courtesy shuttle for drop off and pick up was very convenient. Andy was very professional. He told us what to expect and he delivered. Thank you!

Mr. Yu is a great professional!!! Awesome work!

Ivan Castro is the best...thank you for all that you do.Much appreciated!!

Good customer service

Great service

Always get great service by Andy.

THE LOANER CAR POLICY IS NOT USER FRIENDLY. ANY DING OR SCRATCH IS REPORTED TO CUSTOMERS INSURANCE. TOO RISKY TO USE THE LOANER CAR. $500 DEDUCTABLE. YOU SHOULD LOOK INTO PROVIDING BETTER QUALITY SERVICE TO YOUR CUSTOMERS. THAT'S HONDA'S POLICY NOT OMAR'S