Great and fast experience with side comments on what my car might need. Good experience like always
8/30/2020
Sevenia Q. VERIFIED CUSTOMER
Melina was very polite and has great customer service skills.
8/30/2020
Khristy L. VERIFIED CUSTOMER
Adam **** was one of the most best experiences I have ever had with any type of customer service. He was not only a gentlemen but he was perfect.
8/29/2020
Kirstie T. VERIFIED CUSTOMER
My car was finished as promised.
8/29/2020
Helen H. VERIFIED CUSTOMER
Service Advisor Adam **** was friendly and mostly responsive in getting back to me. However, I was dismayed that there wasn't more effort to help with securing a loaner car, especially since there were two days lost due to no back-up support for his day off and reordering a replacement part for a defective one that was sent by Honda. As a customer service goodwill gesture, it seems that there should be more mindfulness and proactive actions; not offered last minute, etc.
Later on, I asked for a car wash at least, but he simply offered an exterior wash that looked hastily completed. I didn't realize that you had auto spa options. If I knew, I would have clarified my ask - just a basic wash, with brief vacuuming, that's given at a normal car wash business. It would have been proactive to ask about a basic full wash minus the spa options. I didn't think it was asking for much.
Overall service was good enough, but also lacking enough that I wouldn't choose to go back. Thanks for your consideration of my review.
8/29/2020
Sarah K. VERIFIED CUSTOMER
Very upbeat, friendly, Respectful and personable.
8/29/2020
Stephanie B. VERIFIED CUSTOMER
After I left the dealership and arrived at my home, I found a receipt-like piece of paper, rolled on my dashboard at the window that said a battery replacement was highly recommended. At no time was I told that I needed a new battery. I would have absolutely purchased one if I had known bc I am leaving on a 1000 mile trip tomorrow. I am now going to have to worry about it the whole trip.
8/29/2020
Marilyn W. VERIFIED CUSTOMER
Yes I'm satisfied job well done
8/29/2020
Ariel I. VERIFIED CUSTOMER
Great service.
8/29/2020
Gregory C. VERIFIED CUSTOMER
Professional easy-going comforting excellent asset to your company no pressure made me want to come back for service
8/29/2020
Concepcion M. VERIFIED CUSTOMER
Well done and trusted job
8/29/2020
John C. VERIFIED CUSTOMER
Johnny was professional, courteous, cared about the amount of time I was waiting. Thank you Johnny.
8/29/2020
Albert A. VERIFIED CUSTOMER
He did pretty well
8/29/2020
Isabelo C. VERIFIED CUSTOMER
Good and fast service!
8/29/2020
Leticia A. VERIFIED CUSTOMER
Great customer service
8/28/2020
Jenny A. VERIFIED CUSTOMER
Our car broke down in the middle of the hot afternoon after we took it to get the starter replaced and later found out someone didn’t plug in an electrical component. We pay a lot for good work to be done on an old car. It’s very disappointing because we could’ve gone somewhere cheaper.
8/28/2020
Yesenia J. VERIFIED CUSTOMER
Very nice & helpful
8/28/2020
Michael M. VERIFIED CUSTOMER
She relieved stress from a already stressful day thanks Rachelle
8/28/2020
Khiry B. VERIFIED CUSTOMER
Mr.Ricardo Del Rosario has wonderful customer service skills! My car was well taken care of and the service was excellent! ????????????????.