Ryan was great! He even had my car washed, and I was in and out of there within an hour!
3/12/2018
Noel S. VERIFIED CUSTOMER
the service, the attention, was professional. He recommend solving some details in order to prevent future problems in the vehicle
3/11/2018
Elizabeth And. VERIFIED CUSTOMER
Advised I would need to replace 1 tire, very helpful
3/11/2018
Robert T. VERIFIED CUSTOMER
Mike is an outstanding service writer.
3/11/2018
Cody G. VERIFIED CUSTOMER
Excellent!
3/10/2018
Leigh S. VERIFIED CUSTOMER
Dennis and Michael Mills both have exceeded my hopes and expectations in customer service and quality car care. I could not recommend them both more highly.
3/10/2018
Danen B. VERIFIED CUSTOMER
Dennis is the best most reliable service writer. He goes above and beyond to make sure me and my companies are more than satisfied. That is why we keep coming back and have purchased over 8 vehicles from Ken Grody Ford. Thank you.
3/10/2018
Liam S. VERIFIED CUSTOMER
$75 is way too expensive to simply have a key cut. You lost business to North County Ford. I hope that makes you happy.
3/10/2018
Courtney M. VERIFIED CUSTOMER
Dennis is the best. I drive from LA just to have Dennis help me. By far the most thorough and sincere service advisor I've ever known
3/10/2018
Charles L. VERIFIED CUSTOMER
It took only 90 minutes to change the oil on my 2018 f350 and to rotate the tires. Then I waited another 2 hours just to have the truck washed. Once i left, I realized the tire rotation was not complete, as the mechanics never adjusted the tire pressure. My front tires were at 80 psi and the rear were set to 60 psi. It was corrected but i had to drive back to the dealership. This would have caused extensive damage as we were pulling my 5th wheel rv on a trip. I expected better...
3/10/2018
Miguel S. VERIFIED CUSTOMER
Came in for a detail and noticed when I got home that there is black Gunk smeared all over the dashboard on the passenger side
3/9/2018
Monique B. VERIFIED CUSTOMER
Chad is the consummate service person with an engaging personality.
Ken Grody should consider themselves lucky to have such outstanding and professional agent amongst them
3/9/2018
Mary G. VERIFIED CUSTOMER
Chad's great, he's always helpful and very responsive.
3/9/2018
Lola F. VERIFIED CUSTOMER
Great service, staff friendly and professional. Chad is the bedt
3/9/2018
Kelly K. VERIFIED CUSTOMER
Ken Grody Ford is blessed to have Chad Larson as an employee! It’s because of him and his commitment to excellent customer service that we continue our service needs with you.
3/9/2018
Javier S. VERIFIED CUSTOMER
Great service! Kept me updated on status of car as well as gave a full explanation of what was done to my car.
3/8/2018
Jana S. VERIFIED CUSTOMER
Mike and crew are the absolute best! Wouldn't think of going to anyone else! (And It's always nice to catch a ride in the shuttle...your driver is so nice!)
3/8/2018
Scott H. VERIFIED CUSTOMER
Bob Kressin is awesome! Ken Grody needs more employees like him! He understands what customer service is all about. Thanks again!
3/8/2018
Mindy M. VERIFIED CUSTOMER
Joe always takes care of me and my Mustang. He is the only one I trust. I had a very bad experience with the Ford in Vista which is 3 minutes from my house so I drive all the way to Carlsbad when I need work done.