Natalie is a breath of fresh air last appointment at end of a day on Friday and she was so friendly perky polite happy and helpful can’t get better than that !
11/21/2020
Jean B. VERIFIED CUSTOMER
Work completed on time and very pleased
11/20/2020
Merissa E. VERIFIED CUSTOMER
The representative was professional. The issue was of communication as to when my vehicle was completed and ready. When I called to inquire there was no response until the next morning. The representative did apologize and provided a discount for the inconvenience.
11/20/2020
Tracy S. VERIFIED CUSTOMER
Poor communication. Payton texted a question: “what should I know about your car?” I wasn’t sure what he was looking for so I queried, like what? No response. The next comment was, “we haven’t forgotten you”. On Monday I got a surprising call, the repair bill jumped from mid 500 to over $3k. At 38k miles I couldn’t expect that delta. A thousand dollars for new tires? I am retired, living on social security. I don’t have money to burn. I had to postpone tires even with them dangerously treadless; I had expected fifty thousand from oem tires. I texted Payton a couple of times and left two voicemails trying to determine when the car would be ready. No response. In summary, too expensive and too little communication.
11/19/2020
Patrick G. VERIFIED CUSTOMER
Natalie has a great, helpful attitude!
11/19/2020
Luke B. VERIFIED CUSTOMER
Jesse is amazing!
11/19/2020
Donna W. VERIFIED CUSTOMER
The only problem was waiting close to 1/2 hour after car was done to get the keys and leave.
11/19/2020
Patricia R. VERIFIED CUSTOMER
Everyone in the service department is very helpful and wonderful. Car is perfect, as usual, because everything was checked.. Thanks to all. Patti Rothenberg ????
11/19/2020
Allen D. VERIFIED CUSTOMER
Natalie was awesome!!, I brought my car in unannounced because my tire was going flat, Natalie did an amazing job of getting me checked in and ready to go!. She is so friendly and welcoming, Thank You!!
11/18/2020
Andrea H. VERIFIED CUSTOMER
Two and a half hours for routine maintenance, and then forgot about two of the four things I asked to have checked.
11/18/2020
Guy A. VERIFIED CUSTOMER
I appreciate the prompt and professional communication from Jesse about the needs and status of my vehicle.
11/18/2020
Timothy W. VERIFIED CUSTOMER
I gave you my wife’s contact info and I am still receiving all notifications and surveys. I am deplorable and gone often. Please contact her with thing regarding her car.
11/18/2020
Deej J. VERIFIED CUSTOMER
The guys are excellent
11/17/2020
Vernon T. VERIFIED CUSTOMER
Nina was a fantastic service provider!
11/15/2020
Melanie C. VERIFIED CUSTOMER
All of your team were very nice and professional my only dissupointment was the customer sitting in the waiting room that would not wear a mask. You state clearly on your door you need to have a mask on and yet all of us were exposed to this man. Your employees did try and get him to wear one but he would not. I would say if he was not willing to wear a mask we would not be able to work on your car.
11/15/2020
Adrian A. VERIFIED CUSTOMER
I think 163.00 + another 42.00 for labor was to much money to replace a light bulb and bulb plug. I can buy the plug and bulb for under 30.00 and install it in no more than 10 to 15 minutes. I just can't afford that kind of service. I no you have alot of over head to pay out and I would be able to help with that if your prices were lower.
11/14/2020
Margarita A. VERIFIED CUSTOMER
I was charged for the service and they did not believe that I had the car Care package. Natalie could have reached out to management and communicated with Kirkland Hyundai to verify if this is false. This is the third bad experience here. I have no faith in this place at this point I'm scared that they possible are not even doing the maintenance. I am thankful that I was able to contact someone from the Kirkland Hyundai and they fixed the issue.
11/14/2020
Steven K. VERIFIED CUSTOMER
Prompt, high quality service. Good communication with customer. Just a very good experience.
11/14/2020
Scott R. VERIFIED CUSTOMER
The customer service was exceptional, but I'm extremely disappointed I had to come and spend an entire afternoon at the service center, for an issue that should not have happened when I purchased my new vehicle.