Your customer service is awesome. I walked from Mazda over to the coffee bar and back didn’t have to open one door by myself. All the guys were very polite.
Thank You
9/11/2019
Emilio B. VERIFIED CUSTOMER
Service was excellent. Staff is very courteous and professional.
9/11/2019
Tim N. VERIFIED CUSTOMER
Max kept me well informed before and during the repairs to my car. He was very professional and personable.
9/11/2019
Andrew G. VERIFIED CUSTOMER
This visit was much better than my other visits and experiences with your dealership. From past experiences I was hesitant to bring my vehicles back to ford but things went better this time.
9/10/2019
Dawn L. VERIFIED CUSTOMER
Kelsi Schroder is the Greatest Service Assistant Manager, she always takes such great care of me & my car...TY To a hell of a dealership,& they do take care of you..Theres ALOT OF GREAT STAFF AT WEST HILLS FORD...THANK YALL..Nañez
9/10/2019
Jake F. VERIFIED CUSTOMER
The whole team was amazing got me on the road for a very important trip on short notice
9/10/2019
Nicholas W. VERIFIED CUSTOMER
He was attentive and helpful. Nice experience.
9/10/2019
Dan C. VERIFIED CUSTOMER
Very professional.
9/10/2019
Matthew H. VERIFIED CUSTOMER
My representative was thoroughly professional, personable, and affable. I would feel 100% comfortable returning for future business with him as my advisor.
9/10/2019
Kelsi S. VERIFIED CUSTOMER
Brenda was fantastic
9/10/2019
Jessica M. VERIFIED CUSTOMER
Chris was attentive and assertive to my inquiries and needs. He was kind and helpful. Thank you Chris!
9/9/2019
Sarah L. VERIFIED CUSTOMER
Wonderful service as always
9/9/2019
Linda V. VERIFIED CUSTOMER
Colin was very helpful in answering my questions.
9/9/2019
Hailey M. VERIFIED CUSTOMER
Poor communication in letting me know the status of my car. 1 hour oil change turned into a 5 hour visit with getting new brake pads which I understand was not planned, but there was no communication given to me and instead I had to wait 3 hours just to be given a loaner vehicle. My understanding was that by waiting, my car was currently being worked on and thought it would be done within the 3 hours which I was fine waiting for. Instead no one checked on me to update that they had NOT began working on my car. I had to go up and ask when my car was going to be ready which is where I learned it wasn’t even started on. I understand the short staff but in those situations make it a priority to communicate with customers who had to change around their entire day. After this service, it is more than likely I will not be returning.
9/8/2019
Mary M. VERIFIED CUSTOMER
Kelsi was great keeping us informed of the service and diagnostics on our vehicle. Thank you
9/8/2019
Quinn O. VERIFIED CUSTOMER
He was friendly and explained everything to me in full
9/8/2019
Tad H. VERIFIED CUSTOMER
I’m very happy with my service, Brenda is a great asset to have on your team.
9/7/2019
Jr J. VERIFIED CUSTOMER
Chris was very helpful and I appreciated the updates. Awesome customer service!
9/7/2019
Kelly B. VERIFIED CUSTOMER
Very competent and knowledgeable, if she were single I would propose ????
9/7/2019
Randall G. VERIFIED CUSTOMER
Took care of my needs as expect of a high quality team