West Hills Ford Auto Repair Service

Service has been great in every way so far!

Cameron was so peasant and helpful. He even walked outside with me to find my car and offered to back it out of the parking space.

Colin went above and beyond addressing our issues and communicating status. I insured I spoke to his supervisor Scott to recognize the terrific job Colin did.

Always welcomed with a smile and hello, friendly atmosphere.

Very friendly,competent, professional and knowledgeable. Suggested things to be done in the future without being overbearing. Great customer service. Deserves an A+.

Chelsea was amazing, she listened to my concerns and was extremely helpful, friendly and explained things well. She followed up with me on the status of my truck and when to expect it to be done. I do have a couple of issues with how the tech / dealership handled some things. 1st - I explained that the two outside back up sensors on my truck malfunction during heavy rain. Instead of taking my word for it and just replacing them, the tech “tested” them and said they couldn’t reproduce the problem. Of course the problem couldn’t be reproduced, it’s not raining. Chelsea did tell me if the problem continued to bring it back, but why should I have to take time out of my busy schedule when it rains next time to schedule another appointment when I know it’s going to happen again because it has happened EVERY time it rains heavy for the past couple of months. Second item was more of an irritation than anything, the tech unplugged the charging cable to my dash cam which requires changing the mount angle. That’s there for my safety and the safety of everyone who drives my truck. Unplugging the dash cam doesn’t stop it from recording, it has an internal battery, all it did was cause me to have to re-adjust the camera angle and plug it back in. Otherwise, the truck drives great, and I am happy with the service. I will be back, the service was otherwise good. Just a couple of takeaways from my visit. Chelsea keep up the great work!

The sales department needs to perform as well as the service Dept. I bought a new 350 from a competitor because the west hills sales staff we not helpful in finding a truck to buy, only motivated to sell what was on your lot. The Ford dealership competition found a truck and routed to their dealership that met my needs. The service depot is organized, polite and customer focused.

Friendly service!! Kelsi and team were great. I will definitely bring vehicle in again.

Everyone very friendly and professional, as usual!

Brenda was very helpful and staff went out of there way to make me feel happy

Thanks for your help.

Stellar service

The staff was courteous and very friendly. They took the time to go over the work I had completed and answer any of my questions.

I will definitely be back. Chelsea is an awesome person to work with. Thank you Chelsea.

Kelsi was very professional and everything went wonderful! Welcome to Mazda Kelsi!

Your customer service is impeccable. Jeffrey was very pleasant in the scheduling process. Brenda is very nice to deal with and very good at her job. I’m a little unsure of how you come up with pricing on work needed. In the two times I’ve been in for small issues I’ve been asked to fix up to $13k on my 1996 truck. It’s a concern for me and the main reason while I’ll be looking for a new mechanic. I’m not upset and I’m not looking for anyone to reach out to me. If anything you should look into that process. It has flaws in my opinion. Thank you.

We were VERY IMPRESSED and happy with our West Hills Ford experience today. Colin was very professional and kept us informed all day about the progress of the work on our car. We'll be back!

Very professional and informative. Check in was simple, and was pleased with check out. Thank you FOMOCO. for excellent service.

I was greeted immediately and taken care of on a timely fashion. Will return for future services

Colin was a pleasure to work with and the alignment was completed accurately and timely Thank you!