Andrew was fantastic to work with , very professional and always kept me in the loop.
8/15/2017
Lorena H. VERIFIED CUSTOMER
Efficient, organized, pleasant. Thank you
8/15/2017
MARY D. VERIFIED CUSTOMER
Andrew was friendly, professional and very respectful. My car is running beautifully and it's clean! The service was completed in a reasonable time. I am a happy customer. Thank you.
8/15/2017
RUDOLPH N. VERIFIED CUSTOMER
It all worked out thanks cool
8/15/2017
Georgia Y. VERIFIED CUSTOMER
Great service
Zachary was very professional
8/15/2017
Margaret R. VERIFIED CUSTOMER
It is a pleasure to work with Andrew. He is always most competent.
8/14/2017
Todd T. VERIFIED CUSTOMER
Frank did a great job keeping me updated while our car was in for service. He exceeded my expectation!
8/14/2017
KATHLEEN M. VERIFIED CUSTOMER
I came in on a very busy Saturday. Wait was as expected.
8/14/2017
BRUCE D. VERIFIED CUSTOMER
Came in for 75 mile service, and asked about tires.
We had tried to get in for 60 mile but couldn't because of no appoint avail, and was told to just come in for 75 since we were traveling quite a few miles and by the time we made it back had 65 and came in for oil change, and that time they said to do it at 75.
Andrew although he tried to assist he was not the one that help Bruce last time. So he sent in the request for tire program and as of this survey not sure if they what they will do for the rewards program. If they decline it then we will no longer service the 2012 at **** Hanna because no incentive.
But again Andrew is top notch..
Thanks
8/13/2017
Ryan V. VERIFIED CUSTOMER
Stacie was great. Very thorough and the service was timely.
8/13/2017
RICHARD H. VERIFIED CUSTOMER
Carson K is a pleasure to work with.
8/13/2017
JEANETTE V. VERIFIED CUSTOMER
I asked Andrew through text why he gave me an estimate of 60 to 150 dollars and then told me on the phone it would be $260 which is a lot more than the max he gave. I never received an answer so basically ignored. Not professional and not satisfactory. He also turned me over to someone else so he could keep socializing with a couple who must spend more money than I do. If I was not on a tight budget, I probably would have had the full attention the other customers received. I'm disappointed as I've been a customer for many years since I bought my car and have never been treated like this before. I would add that the service writer who ended up helping me was very nice and professional. My car is old and may need replacing at some point. I would probably consider other dealers after this experience which I never thought I would do.
8/13/2017
Gregory A. VERIFIED CUSTOMER
Everything went smooth and Andrew had all the answers to my questions. Will visit him later for all my service needs
8/12/2017
VANESSA S. VERIFIED CUSTOMER
This is the second time I have utilized my "free car wash" My car was not sparkling, front windshield still had dead bugs on it and my daughters hand prints we're still on back car door. I was told inside windows would be cleaned and front would be vacuumed as I requested, it was Not. I rented a car because I was getting car washed in addition to oil change and tire rotation and the last time I got my car washed it took almost two hour just for the outside nothing was touched on the inside. A 15 min job at a car wash would you if cost A Lot less! Total Disappointment!
8/12/2017
RICARDO F. VERIFIED CUSTOMER
Prompt and friendly service. Thanks
8/12/2017
JAMES S. VERIFIED CUSTOMER
Frank was outstanding! Well done and so was the serice manager.
8/12/2017
BRYAN T. VERIFIED CUSTOMER
Each time I've brought my Outback in for service or recall work, Frank has been professional, courteous, and has demonstrated that he's willing to LISTEN and to interact with his customers in a positive manner.
8/12/2017
Shawna J. VERIFIED CUSTOMER
Love the continued relationship , thank you
8/12/2017
PERRY E. VERIFIED CUSTOMER
To continue as I in adverntly hit the submit
Stacie had to leave around 4:00 and told me that she passed the order on to Chris and that her boss Tom was involved in expediting.
At 4:30 I went to Chris for an update and he went to the shop to see the status. The tire was to arrive momentarily and should be mounted soon. He apologized for not being familiar with the order as he has just taken it over from Stacie. I told him I had dinner arrangement at 6:00 PM in Vancouver and had to go home to shower and dress so I must have the car or a loaner by 4:45!
At 4:45 I again went to Chris for a status report and he checked. The tire was to be in any minute and he suggested we complete the paperwork to save time. At this point I realized that the alignment check would not be done that day.
I went to the front door and awaited my car which was brought around by Tom Gilstrap at 5:05! I made a hasty departure.
This morning I called Tom Gilstrap and left a message on his phone that I wished to discuss my experience with him and would be available until 12:00 noon today. Having recieved no return call ( maybe his was off),I called again at 11:45 and again left a message that I wanted to meet with him on Monday.