Dick Hannah Volkswagen Portland Auto Repair Service

My handle was fixed and it was quick. Good as New.

Chad is the best !!! Thank you for your services

Chad was very helpful and responsive. However I am concerned that I was told to replace my battery only to be told that I didn't have to any more when it was discovered that the battery was still under warranty.

Very courteous, on-time.

Chad took care of everything for us when there was missing information about our service being provided. Chad went through hoops to make it right for us. Thank you Chad!

Quick, complete and comprehensive service. Due to the low mileage of our vehicle, a loaner was offered complimentary. 100% satisfied with my perfect service appointment.

Very impressed with Chad and the rest of the team who took care of my car's maintenance/recall fixes/emissions modifications. Thanks again for the great job!

The price I was quoted was totally different from what I was quoted when I called and spoke with someone at length in September. (That person was quite friendly, by the way.) At my appointment the person checking in my car was short with me, and continued to not be clear about cost of service. I did not gwt the serbice done that was needed and my car is idling terribly hard. That's unacceptable for a new car. Also, I'm told now that a tire rotation is "around $25." If i had bought tires anywhere wlse, the rotation would have been free for the life of the tires. In summary, I overpaid for an oil change, didn't gwt my car cleaned as I had specifically asked for, didn't gwt a tire rotation - because for the first time Ibwas told that was an additional (vague and changing) amount, and my car is idling terrible. My car only has 11,000 miles on it and it's driving like a beater car. This is all unacceptable. I paid tok much and didn't gwt done what I needed to do. I'm also a cancer patient, and driving to and waitong for appointments likw this is a huge expwnditure of energy for me. The representative helping me was only friendly as he checked me out, and then asked me to only call him directly, and to give him the highest rating on the email survey I would recieve. The service was terrible in all regards, and my car isn't driving well.

Excellent service.

Please with the work and courtesy.

I always have a wonderful experience. He was thorough and quick. Thank you.

Overall communication was slow at times making me feel uneasy about the process.

Chad fit me in even though I came on the wrong day. he particularly made me feel totally ok with that goof up. stellar guy.

10/10

Good

A car wash and vacuum was not available. Other than that the service was excellent!

The service at **** Hannah's VW Service Department was excellent - as I have found to be the case every time. Thank you so much!

Noah was dedicated to giving me the best customer service possible! Very happy with everything that was done to my vehicle. So happy with the service and the price! Thank you!

I will be coming here from now on. The facility and staff were very impressive

Chad was quick, courteous and polite. Couldn't have been better! Thank you!