Chuck is professional, predictable, quality driven, knowledgeable, and courteous.
The overall cross-team communication (from varying levels) in the Service Department all seemed to be in lock-step with one another, which was refreshing.
Thank you for being on top of your game!
12/28/2019
Amber W. VERIFIED CUSTOMER
Thanks for your help!
12/28/2019
Chungah J. VERIFIED CUSTOMER
Very professional. Excellent service and great communication.
12/28/2019
Chris V. VERIFIED CUSTOMER
Cost was double the estimate, got charged for stuff that I didn’t need replaced. All brand new gaskets with less than 10 miles on them. Austin is really nice and helpful but I am incredibly upset about the work done.
12/28/2019
QUAN L. VERIFIED CUSTOMER
I wasn’t notified about the recommended service air cleaning replacement and fuel system cleaning until my oil change was done, which was almost two hours of waiting.
12/28/2019
KENDRA G. VERIFIED CUSTOMER
Shawn is awesome! After a horrible customer service experience a few days ago from a different employee, I went back to see Shawn and he made it all right and showed me his great customer service he’s always had!
12/28/2019
Brock L. VERIFIED CUSTOMER
Che was incredibly helpful and service oriented
12/28/2019
Roger L. VERIFIED CUSTOMER
I'm satisfied. IAM in a meeting
12/28/2019
Karen M. VERIFIED CUSTOMER
I always get good service from you. Allie is terrific
12/28/2019
Nicole G. VERIFIED CUSTOMER
Customer service by Shawn excellent. Service price by **** Hannah Honda ridiculous
12/28/2019
Haley G. VERIFIED CUSTOMER
Very friendly, explained everything well
12/27/2019
Gregory H. VERIFIED CUSTOMER
Very friendly guy . Kept me updated on the progress of the vehicle.
12/27/2019
Richard D. VERIFIED CUSTOMER
Tyler was great and the service was quick.
12/27/2019
MARCUS A. VERIFIED CUSTOMER
As always, a great experience!
12/27/2019
Ricardo A. VERIFIED CUSTOMER
I was surprised when my car was returned that the oil life still read 20%. The person said that the work was done and that the mechanics forgot to reset the meter but it made me feel uncomfortable since the work "was done" in less than an hour. I hope it got really done :-). BTW, they rest the oil life to 100 % quickly which also made me feel that the meter does not actually measure oil life as it can be rest easily regardless.
12/27/2019
Teresa S. VERIFIED CUSTOMER
Thank you again. Jeff listens to me and makes me feel heard. He never pressures and I feel like he works with me to insure my element stays on the road and remains my ever steady and sure stead. Thank you Jeff!
12/27/2019
Colleen H. VERIFIED CUSTOMER
Great service. Professional and friendly.
12/27/2019
DEBORAH S. VERIFIED CUSTOMER
Che was his usual amazing self and provided top notch service!
12/25/2019
Kendra G. VERIFIED CUSTOMER
She was completely rude from the second I pulled up and argued with me and basically called me a liar. After she pulled the recoding from the girl I spoke with on the phone before I went in and said it was different then what I said and then when she asked if I would like to listen to it I said yes because I know what I asked and what she said. I even verified it with her after she answer and she had told me the same thing twice. She then back tracked and didn’t play it because she knew I was right, but never admitted I was right. I scheduled an appointment to go back and see Shawn. Awful customer service yet again. Shawn is the only person I get great customer service every time. I will NOT be working with Michele in the future.