Tyler was friendly and kept me up to speed about the work being done on my car.
6/29/2018
Katie P. VERIFIED CUSTOMER
He is very helpful. I was totally pleased with my experience
6/29/2018
Maksym N. VERIFIED CUSTOMER
Great and fast service
6/29/2018
Cory E. VERIFIED CUSTOMER
Thanks, Darin.
6/29/2018
Joseph A. VERIFIED CUSTOMER
Good job!
6/29/2018
Darrell W. VERIFIED CUSTOMER
Excellent service, staff are kind and care!
6/29/2018
SABRINA K. VERIFIED CUSTOMER
Apparently, complimentary car wash/vacuum is no longer done when car gets serviced which is very disappointing. Was informed that Kaady voucher is given, now, instead for qualifying service done. On this visit I did not receive either car wash from dealership nor a voucher. In addition, had leather seat cleaned for spilled frapaccino & am happy with team for getting it out, however, product used to do the cleaning, etc. was ovetsprayed onto other parts of the interior & upholstery & leather & was not cleaned off. It is still there at present since I've not had the time to clean it up.
6/28/2018
Adam S. VERIFIED CUSTOMER
I had my airbags replaced and now the airbag light is stuck on. I don't have time to bring it back for a while so I'm stuck with it like that for now. Hopefully everything is safe.
6/28/2018
JIM C. VERIFIED CUSTOMER
Oil percentage gagecwas not reset to 100% after the oil change, leading me to question whether all of the services I requested were performed. I also didn't like the fact that your service documentation didn't identify how the tires were rotsted---I needed to ask there service rep what was done. She told me the tire rotation doesn't involve crossing the tires (at some point) which to me doesn't make sense long-term. So I left your service department with questions--which isn't good when it comes to having your vehicle serviced...I'm new to Vancouver, moving here from NY a few months ago, and this service appointment was also about evaluating your Honda dealership as my new service provider for my vehicles. I will now be looking at other area Honda dealers for service based on my experience at your dealership. I have always had my Honda vehicles (I've owned 6) serviced at a Honda deakership and it looks like I'll be looking to others in the area to continue this.
6/28/2018
Leinaala C. VERIFIED CUSTOMER
Jeff was great! I was given misleading information by the lady I spoke with to schedule my service appointment, so when I met with Jeff to drop my vehicle off and began getting different information I was upset and frustrated to say the least. I was already having a rough day, and unfortunately Jeff got the brunt of my emotion and irritation. He arranged for me to have a rental for the duration of the service (though that was not without its own hiccups), and ultimately just went out of his way to make sure I left happy. Please tell him I apologize for being so unpleasant to work with, and that I really appreciate everything he did to once again instill my confidence in Honda!
6/28/2018
CHELSEA H. VERIFIED CUSTOMER
Leslie was so personable and a pleasure. Thank you so much.
6/28/2018
Dan M. VERIFIED CUSTOMER
Che pleasant, helpful, competent, thorough
6/28/2018
Diane B. VERIFIED CUSTOMER
However, my service with Jeffrey Munson was great, very thorough. My previous complaint is obviously for the tech department on the service to my engine.
6/28/2018
KEVIN N. VERIFIED CUSTOMER
I made the appointment to solve three issues. 1 was resolved. I should have been told that the wheel couldn't be fixed at the same time. I asked several times and was told yes. Now I have to leave my car again for a whole day. Not happy with that. The 30k mile checkup went well. It only amounted to an oil change. The other issue is apparently just a weird Toyota quirk.
6/28/2018
Paul E. VERIFIED CUSTOMER
Very professional and very courteous. Excellent communication
6/27/2018
Karen C. VERIFIED CUSTOMER
Quicker than expected
6/27/2018
Emily S. VERIFIED CUSTOMER
The rear windshield wiper was replaced and now the timing is off. I didn't get a chance to bring it back after finding this out yesterday. The wiper doesn't sweep like it should. It gets stuck repeatedly. Everything else was fine.
6/27/2018
Tom W. VERIFIED CUSTOMER
Good job thanks
6/27/2018
Shawn T. VERIFIED CUSTOMER
Service done very quickly and shuttle driver did a great job. Only downside was that middle seats were clicked down on my floormats slightly damaging the mats.
6/27/2018
HEATHER S. VERIFIED CUSTOMER
Great job on the lenses and the weather stripping. My car looks really good, like new! Thank you!