I was told that there was no charge but had to pay $166.00. i was told the reason for that was that was for a diagnostic charge for looking into the problem. Was not aware of that while talking on the phone. Felt it was a little sneaky to throw that in at the last minute. However, It wasn't Allie who had finished up my paperwork, it was another girl. I don't remember her name. Allie was wonderful. Very pleasant.
12/18/2019
LAURA S. VERIFIED CUSTOMER
I am Dave not Laura. If your automated system could get people correct I might answer your survey. Get human!
12/18/2019
ATEF S. VERIFIED CUSTOMER
It's a good service for the car and everything good I lik it the people is very good
12/18/2019
Thao L. VERIFIED CUSTOMER
Jeff our service advisor manager is awesome ????!
12/18/2019
Rachel W. VERIFIED CUSTOMER
She was extremely helpful when I called last minute to make some changes. Totally happy with her service
12/18/2019
George T. VERIFIED CUSTOMER
I discovered upon reading my invoice that because I declined some recommended maintenance that I "understand" I "will no longer receive any loyalty rewards program benefits." Hey, I was not aware I had these benefits in the first place and, second, I was not told I would lose these benefits I didn't know I had. Huh? And I was also told I could not get some services performed that I might want done. Like removing the cabin air filter which I consider a useless item. In 62 years of driving, I never had one before. Why now?
12/18/2019
Aj S. VERIFIED CUSTOMER
Austin was great! Thanks for everything!
12/18/2019
Ryan Y. VERIFIED CUSTOMER
Michelle was great! Thank you!
12/18/2019
Kristine H. VERIFIED CUSTOMER
He was really nice and Answered my questions
12/18/2019
Bill C. VERIFIED CUSTOMER
As usual... great service.
12/18/2019
George P. VERIFIED CUSTOMER
You bet
12/18/2019
Wendy F. VERIFIED CUSTOMER
Jeffery is a great employee. Took good care of me.
12/18/2019
Ismail C. VERIFIED CUSTOMER
It was more money than quoted
12/17/2019
Vione G. VERIFIED CUSTOMER
He was completely professional and made sure I understood what all needed to be done to my car to keep it up to date in its maintenance with a friendly attitude. I would totally recommend him to my friends, family or anyone else. Thank you for employing such a great asset to your company.
12/17/2019
Kandy S. VERIFIED CUSTOMER
Sean has been my Service manager for the five years that I have owned my Honda. I have been very happy with him. He is always courteous and I feel I can trust what he recommends for my car.
12/17/2019
George Z. VERIFIED CUSTOMER
No one contacted me when my vehicle was ready. After a half an hour beyond the time that I was told it would be ready I went out to ask about it and the paperwork was just sitting there. My service advisor have not even looked it over.
12/17/2019
Ayo I. VERIFIED CUSTOMER
Jerry Reynolds actually did fine. The reason why I wasn't completely satisfied is because it took 2 hours to get an oil change done when it should have taken an hour or so. Not happy about this.