He went over the top to make sure I was satisfied.
7/26/2020
Russell M. VERIFIED CUSTOMER
Took too long for tire replacement did not hear until end of day.
7/25/2020
Elizabeth G. VERIFIED CUSTOMER
Eliseo is super, conscientious and thorough. A total class act.
7/25/2020
Steven K. VERIFIED CUSTOMER
Excellent service from everyone!
7/25/2020
Patricia B. VERIFIED CUSTOMER
Eliseo is great efficient courteous and has been for my years with Mercedes
7/25/2020
Jan G. VERIFIED CUSTOMER
Job well done with all necessary COVID precautions. Thank you.
7/25/2020
PAMELA S. VERIFIED CUSTOMER
A terrific & knowledgeable man who cares & serves his client well.
7/25/2020
Charles C. VERIFIED CUSTOMER
Steve did a great job in getting me in on the same day, helped organize transportation on short notice, and stayed until I was able to to arrive after closing.
7/25/2020
David H. VERIFIED CUSTOMER
The extra key I ordered was suppose to be there on Wednesday when I dropped the car off but it did not come till Friday. The tire that was replaced was not filled up enough and I got a low tire pressure warning on the way home from the service. When I spend $2K+ on a service for my car I expect much better. Angelo was good though. Kept me updated the whole time which was good.
7/25/2020
Teresa D. VERIFIED CUSTOMER
Traci Crespo has been the best among the service rep I’ve dealt with at this Mercedes Benz dealership. I’m fully satisfied! Thank you.
7/25/2020
Denise E. VERIFIED CUSTOMER
The service was awesome as always however some technology did not work. I could not receive or pay bill online and Lyft took more than hour. Wouldn’t go anywhere else for my MBZ service but I still prefer the ”old ways” with personal service - Anthony provided that.
7/25/2020
VERIFIED CUSTOMER
Traci
7/25/2020
Carrie P. VERIFIED CUSTOMER
Angelo is always great to work with.
7/25/2020
Robin S. VERIFIED CUSTOMER
Thanks so much !
7/25/2020
Suzanne F. VERIFIED CUSTOMER
My care was washed and polished although the wheel wells were dirty and my Front license plat wasn’t cleaned it has bugs.
7/24/2020
Bart W. VERIFIED CUSTOMER
It was a pleasure working with Traci at MB of Marin. She was courteous and provided status on the parts delivery and repair on a regular basis. Overall, very happy with the service!
7/24/2020
Marla B. VERIFIED CUSTOMER
The drop off and pick up procedures are far too long. I've been to lots of other Mercedes dealers and they are much more streamlined. It takes way too much time just to drop off a car for service. I can't even imagine how long it would take to get a loaner.
7/24/2020
PAMELA A. VERIFIED CUSTOMER
I didn’t feel the social distancing and bio security protocols were that great. Better to give the option of taking care of everything outside. Car wash wasn’t great
7/24/2020
Scott M. VERIFIED CUSTOMER
Thank for your show of good will. Appreciated.
7/24/2020
Suzanne M. VERIFIED CUSTOMER
Traci is very helpful and honest. She makes me feel like Mercedes really cares about me and my car. Thanks!