Eliseo is always the consummate professional with a very nice demeanor
10/4/2019
William B. VERIFIED CUSTOMER
There was no follow up once I left the car and I had no idea when or what might be the pick up arrangements I called repeatedly and it took quite a while to get through to Mercedes Service. I believe Mercedes needs to work on his service department and make significant changes
10/4/2019
Scott L. VERIFIED CUSTOMER
Steven Drew is really good.
He has lots of knowledge
Scott L
10/4/2019
Helen P. VERIFIED CUSTOMER
Traci is wonderful ... kept in contact about progress on car and issues found.
Great asset to your organization.
10/4/2019
Mya S. VERIFIED CUSTOMER
Tony is fantastic. Always there to serve with warmth and efficiency. I also want to thank the mechanics-the invisible team who did such a wonderful job with the 70k service.
10/4/2019
Sylvia F. VERIFIED CUSTOMER
Noah was professional and very attentive to my needs and request, she answered my questions, gave me a very helpful tour of my loaner Mercedes. Noah followed up with me in a timely manner letting me know my Mercedes would be ready the next morning. She called me the next morning at the time I asked her to so I could make it to the dealership and get to work on time. Noah is a great addition to Mercedes of Marin. I am happy to have her for my advisor. She make the whole experience feel special.
10/4/2019
Stephen I. VERIFIED CUSTOMER
Exceptional customer experience. Traci wonderful to work with, professional.
10/4/2019
Kirk M. VERIFIED CUSTOMER
After moving to Marin from San Francisco. We were wondering how Marin Mercedes would compose with SF? We now know, you guys are just **** good!!!
Thank you!
10/4/2019
JOHN M. VERIFIED CUSTOMER
Very helpful. Good follow up
10/3/2019
Kay M. VERIFIED CUSTOMER
Angelo was professional and efficient in processing my service.
10/3/2019
Andrea V. VERIFIED CUSTOMER
Angelo is a fabulous service advisor! And I really appreciate all the help from Dan Stephan.
10/3/2019
Kim S. VERIFIED CUSTOMER
Eliseo is wonderful. Full stop!
10/3/2019
Roderic W. VERIFIED CUSTOMER
Eliseo went above and beyond in every way - informed, proactive, resourceful and helpful. Five star service in every way!
10/3/2019
Patrick M. VERIFIED CUSTOMER
The entire service process has convinced me that mercedes is NOT concerned with high quality on all fronts.
10/3/2019
Patricia T. VERIFIED CUSTOMER
The door to my gas cap froze and Tony solved the problem in record time!
10/3/2019
HENRY S. VERIFIED CUSTOMER
First class service! Great working with Tony D. Hank Sandbach
10/2/2019
Kathryn L. VERIFIED CUSTOMER
Traci was exceptional. I appreciated her attention to detail and its always a pleasure working with some one who enjoys her job !
My last experience with your dealership 3 yrs ago was after RAB sold where I had exceptional service to the worst service and RUDE salesman .
I was so pleased to work with Traci - where my problem ended up being very small . And provided the service I had in the past with RAB .
Thank you !
Kathryn L
10/2/2019
Jason H. VERIFIED CUSTOMER
Your service staffs scratched up my car's hood and wheels!!!
Makes me very angry!
10/2/2019
Brent C. VERIFIED CUSTOMER
Tony is the best service advisor I have worked with over the past 30 years!
10/2/2019
Barry M. VERIFIED CUSTOMER
Mark always goes beyond the norm of professionalism while being personable and welcoming. He is a gift to your company and the main reason we continue to return. He is very knowledgeable and skilled. A trust level he possesses that is a true asset on your team.