After my windshield install I found multiple scuff marks on the hood. It shows carelessness on the painted surface of a customer's car. There should be more steps taken to have the car leave better, not in worse condition it came in (aside from the window fix).
9/25/2020
Jim L. VERIFIED CUSTOMER
your service is excellent as always. thanks
9/25/2020
JOHNNY D. VERIFIED CUSTOMER
Kelly was excellent! Very informative and was able to get what I needed done, ASAP!
9/25/2020
Stella J. VERIFIED CUSTOMER
Great service!
9/24/2020
Kenneth M. VERIFIED CUSTOMER
Perfect service, as always!
9/24/2020
FREDERICK R. VERIFIED CUSTOMER
Inasmuch as I am one of those compromised persons during this pandemic, I really appreciate your flatbed service. Moreover, Man Wong knows what needs to be done to the LS, as he has been my Service Advisor for years. He is outstanding. Thank You Man Wong & Thank You Longo!
9/24/2020
Francis L. VERIFIED CUSTOMER
Srvc consultant will follow up on part for step
driver side illumination. The wrong part was
ordered.
9/24/2020
Sandra K. VERIFIED CUSTOMER
Dear Manager and Jennifer,
????????Thanks for helping me and ????I am very happy to
To see Everything done So well.... thanks again!!!
Sandra K
9/24/2020
Michael T. VERIFIED CUSTOMER
Outstanding service, once again! I have learned to expect such service from Man Wong. Thank you again....
9/24/2020
Katherine F. VERIFIED CUSTOMER
I have never completed one of these surveys but this time I felt like I had to because I felt like Mr. Saldana was very attentive. Mr. Saldana explained to me my warranty and inquired if my car had any of the damages that would be covered by my warranty. Since I’ve taken my car to get service I’ve never been asked this. I really appreciate Mr. Saldana’s professionalism, communication and attentiveness to my needs and to what my warranty covers.
9/24/2020
Mina S. VERIFIED CUSTOMER
I drove the car off your lot and noticed maintenance required sign on the dash. I don't know how long it was there or it happened right after recall service because I don't drive the car very often and my wife has not been driving it after she lost her job due to pandemic , but couldn't you guys tell me about this notice!!!!
I drove about 160 mile in total for this recall service as I live 39 miles away from your dealer and I spent more than 6 hours driving!
Do i deserve as a customer not be notified at least about maintenance required on my car!?
Now I should appoint another time and spend another 5 hours just to get the service that could be done in same visit!
9/24/2020
Xinghai Q. VERIFIED CUSTOMER
??
9/24/2020
CARRIE H. VERIFIED CUSTOMER
Excellent service!
9/24/2020
Jerry B. VERIFIED CUSTOMER
Jim Palmer and your group provided excellent customer service.
9/24/2020
Julita L. VERIFIED CUSTOMER
Service advisor is alright, he did what he have to do to satisfy the client, the manager for the loaner car is not, he is completely non-sense on my opinion, he is not as accommodating and not considerate in terms of pleasing the client and a power tripper, he acted like he is the only one who knows his job, an **** so to speak, I wouldn't be surprise if a lot of unsatisfied client will file up, very replaceabe, not the right person on his job.
9/24/2020
Denis P. VERIFIED CUSTOMER
Great communication from Man each day. Pickup driver was very nice & professional
9/24/2020
Mario A. VERIFIED CUSTOMER
I am very happy with the repairs that were done to my IS 300 / It is running great and have not seen any oil leaks in my garage & the engine was clean immaculate. That is the reason I will continue to take my vehicle to Longo Lexus
Let’s not forget the Great Customer Service from Beau Ly!! Kudos!!
Thank you!! : )
9/23/2020
Pythias G. VERIFIED CUSTOMER
Thank u so much...
9/23/2020
Andrew M. VERIFIED CUSTOMER
Waited 45 min for advisor-finally had to go remind reception. Was waiting at entry outside door due to pandemic.