Your communication system is a total joke. First I got a generic txt trying to let me know what’s been done.I clicked on the link and it asked me a lot of questions to answer and I didn’t. I arrived five minutes before my appointment time which was 8am. I was told it would take an hour and a half and that would be around 9:30. At 9:50 I still didn’t get any calls so I went to the receptionist and asked the status of my car. She said it would be done in about 5 minutes. I paid for the service and went out and waited. In about ten minutes I got my car back and on my way home. Halfway through I got a txt message saying that my car would be ready in next 15 minutes for pick up. I arrived home within 3 minutes after I got that txt. Not only that my car got the oil changed but I also got entertained.
That txt was hilarious and I always got the txt every time I went in for a service asking for our comments to improve the quality of service. It hasn’t improved but it was just a txt service that is getting funnier each year. If you would like to consider that as an improvement then yes Longo service has improved a lot. ????
3/19/2021
PASAR K. VERIFIED CUSTOMER
Man Wong has been my service advisor since 2018. He’s always humble, compassionate, transparent, and honest with me. There are times where he makes a great decision whether to fix something now or maybe next further. He’s always ahead of the game letting me know of wear and tears that can be a future issue. Overall, he’s a great service advisor and good to talk too.
3/19/2021
Gloria O. VERIFIED CUSTOMER
My service rep was very thorough and personable. My headlight was out, so I requested a new bulb. She suggested that it be checked before we go ahead and order it, because something may just be loose. I appreciated this. Most reps would try to automatically sell me something more.
3/19/2021
Ricky B. VERIFIED CUSTOMER
my experience was great along with Frank Lausso‘s information about my vehicle and explaining my future needs on my Lexus good job to Lexus Frank and All The other employees from checking in my car to picking up my car. I will be back for service in the near future.
3/19/2021
EMILY L. VERIFIED CUSTOMER
The great services.
3/19/2021
Jaymimi B. VERIFIED CUSTOMER
David Parada was the agent we dealt with, he was very nice and pleasant.
Explained everything well and knew his stuff.
Answered all our questions and helped us get a break on a very hefty bill.
3/19/2021
Limin L. VERIFIED CUSTOMER
pretty good
3/18/2021
Lung-Yin T. VERIFIED CUSTOMER
Thanks for the good services.
3/18/2021
Joyce L. VERIFIED CUSTOMER
Excellent service experience.
3/18/2021
Benjamin F. VERIFIED CUSTOMER
Thank you Jennifer for bing so much help in making sure that anything I needed you guys at Longo lexus where there to help
3/18/2021
KORI V. VERIFIED CUSTOMER
Edgar was very thorough and helpful!
3/18/2021
RICHARD W. VERIFIED CUSTOMER
Service was excellent.
3/18/2021
Rebecca V. VERIFIED CUSTOMER
Excellent service! Service writer was patient with explaining my car needs! Car ready when promised! Thank you for great service!!!
3/18/2021
Eric C. VERIFIED CUSTOMER
Great experience, update me the status of my vehicle daily, great work on the car. recommended!
3/18/2021
Janet S. VERIFIED CUSTOMER
Man goes out of his way making sure the job is done correctly and to the customer’s satisfaction!! He keeps the customer informed at all times. He also located an old part that was missing on my car. It looks new again!!
Thank you “Man”
3/18/2021
Kei M. VERIFIED CUSTOMER
Very good service
Thank you ????
3/18/2021
Wen Y. VERIFIED CUSTOMER
The interior was not cleaned ........
3/18/2021
Eric L. VERIFIED CUSTOMER
Staffs are friendly and shop is clean with COVID preventative maintenance.
3/18/2021
Ferlisha C. VERIFIED CUSTOMER
Robin is awesome! He responded to all my inquiries in a very timely manner and kept me updated on the status of my vehicle while it was being serviced. It is apparent that Robin is very passionate about his work and truly cares about his customers. This is my second time working with Robin, and I will not switch him for any other service rep as long as he’s there! Thank you for always giving me such a great customer experience Robin!