David was attentive as per my previous visits. He takes the time to make me feel welcome, by bringing up past visits and checking up on my family from our last conversations (Great memory, and makes me feel like family). I had initially booked a loaner car, but David was able to deliver in getting me out of the service in an hour (which was a lot better than renting a loaner, and coming back later). Everything was ready to go and he even walked over to the kitchen table and had my car ready to go to save me the trouble of queueing for the cashier and signing papers.
4/25/2021
Alger B. VERIFIED CUSTOMER
Mr. Francis Saldana never fails to deliver the best customer service! He is a great guy and really goes the extra mile. He explains everything to you and does not fail to keep you informed of the status of your car.
We keep on going back to Longo Lexus because of him. He has taken care of 3 of our vehicles to date.
4/25/2021
Hendy S. VERIFIED CUSTOMER
Man was great as usual. I really appreciate his customer service skills.
4/25/2021
JOSEPH G. VERIFIED CUSTOMER
Great service...fast and professional
4/25/2021
Hasu P. VERIFIED CUSTOMER
Francis is very customer friendly and very professional in dealing with my Lexus issues. I would highly recommend him to my friends and family.
4/25/2021
Wenchi C. VERIFIED CUSTOMER
Good service
4/25/2021
Weihua W. VERIFIED CUSTOMER
Good service
4/25/2021
Candice S. VERIFIED CUSTOMER
Jim was really nice and accommodating.
4/25/2021
Eric W. VERIFIED CUSTOMER
Thank You...
Frank provides the finest Lexus service...
Very professional & always looking out for me...
4/25/2021
JESSICA Q. VERIFIED CUSTOMER
Great service. Nice person.
4/25/2021
Amin S. VERIFIED CUSTOMER
Very helpful
4/25/2021
OSCAR G. VERIFIED CUSTOMER
Service was done as promised
4/25/2021
Aja E. VERIFIED CUSTOMER
I loved the fact you had drinks and offered Uber. My driver on pick up didn’t speak English and I almost missed him, color was not correct on the text he sent. The directions he had were to the back of location and I had to walk across the employee lot. My main concern was I came in for a recall and the service writer pretty much didn’t have anything to sell me so I felt as if he didn’t really care. I had questions about my Apple play and he answered them, but I guess TJ is your specialist and because I didn’t purchase the vehicle with you, she wasn’t able to see me. I’m willing to pay for certain services, but wasn’t able to even given an opportunity.
4/25/2021
Willard H. VERIFIED CUSTOMER
Excellent service from james, 100% thank-you
4/24/2021
SYLVIA C. VERIFIED CUSTOMER
Always excellent service!
4/24/2021
Guillermo C. VERIFIED CUSTOMER
The best service thank you.
4/24/2021
Pauline T. VERIFIED CUSTOMER
Francis is a great advisor!!!
4/24/2021
VEBBY K. VERIFIED CUSTOMER
Edgar is very professional and helpful
4/24/2021
Rose G. VERIFIED CUSTOMER
Kelly consistently provide very satisfactory service.