My car did not reach 30,000 miles and the serviceman recommended I should do the 30,000 maintenance service instead of just the regular maintenance. It costs me $700+ dollars. This is not helpful at all. I feel like I got rid off by the service. In addition, my car is more dirtier than before I bring it in. Not satisfied at all this time.
10/27/2021
Edward E. VERIFIED CUSTOMER
Customer service was great. But the front door assistants are not. Even there were 6-7 people there. But most of them were chatting or playing their phones. I had to wait almost 5 minutes in my car. Finally , someone approached me to check in. I really missed the Asian girl. She was so helpful and energizing a few months ago.
10/27/2021
Hu W. VERIFIED CUSTOMER
Really good service.
10/27/2021
Maura T. VERIFIED CUSTOMER
Frank provided outstanding service and I will continue to bring my vehicle to be serviced by Frank and Lexus
10/27/2021
John W. VERIFIED CUSTOMER
Very service without an appointment.
10/27/2021
Marjorie K. VERIFIED CUSTOMER
It was my first time in and I did not get a complete explanation of where to go to get my service report and a loaner car, or I did not listen carefully!. Otherwise, great!
10/27/2021
Mark S. VERIFIED CUSTOMER
Good service from an old customer.
10/27/2021
Raul M. VERIFIED CUSTOMER
Excelente customer service, very professional.
10/27/2021
Jenice H. VERIFIED CUSTOMER
Everything went smoothly.
10/27/2021
Kimberly Y. VERIFIED CUSTOMER
Excellent service ????
10/27/2021
Russell A. VERIFIED CUSTOMER
Man Wong is an excellent, profession representative of your company. You need more Man Wong’s.
10/27/2021
Lisa P. VERIFIED CUSTOMER
The service advisor was very unprofessional …
10/27/2021
San C. VERIFIED CUSTOMER
Good customer service
10/27/2021
Bao Guo. VERIFIED CUSTOMER
Excellent
10/27/2021
Mary Ann. VERIFIED CUSTOMER
I appreciate your help, I had a warning ?? come on. No, hesitating you took care of my needs. Thank you
10/27/2021
Rick S. VERIFIED CUSTOMER
Maintenance was performed quickly.
10/27/2021
Darren S. VERIFIED CUSTOMER
Francis and Clem are the best!!!
10/26/2021
EUNICE A. VERIFIED CUSTOMER
Jackie was great!
10/26/2021
Charles Y. VERIFIED CUSTOMER
What I like most about Robin is I feel like I'm dealing with a trusted friend.
He's also very knowledgeable about new Lexus models coming out.