I received a text from my service advisor that my left rear wheel had a nail. He offered to have the wheel patched for $21.95. I declined his service for I could take it to America’s Tire in Pasadena (where I’ve purchased tires for years).
Upon receiving the vehicle back, I inspected all tires and couldn’t find any nails. I took it immediately to America’s Tire and they performed a water leak test on the rear left wheel. They confirmed that there was no nail and no leak and that there was no need for a patch. I showed the technician my Longo service work order and he said that the whole situation seemed odd. He said that the work order didn’t state what specific tire had a nail. Very displeased with this situation.
6/11/2021
Sarita R. VERIFIED CUSTOMER
Thank you Jennifer Lew!!!
6/11/2021
Heon Ung. VERIFIED CUSTOMER
everything was good and fast.
6/11/2021
Nena K. VERIFIED CUSTOMER
Great service
6/11/2021
Yan N. VERIFIED CUSTOMER
Yes. David Parada was very friendly, courteous and quick to take action. I was in and out in no time!
6/11/2021
PEICHANG F. VERIFIED CUSTOMER
Very friendly and professional
6/11/2021
Steven W. VERIFIED CUSTOMER
Service was excellent and timely
6/11/2021
SHANTI W. VERIFIED CUSTOMER
We’ve had great experience working with David. Appreciate the great, friendly customer service as well as the car repair.
6/11/2021
ALMA B. VERIFIED CUSTOMER
Rodolfo provided an above and beyond Service experience. He sent us a video of the issue with my car and looked into the extended warranty for me and advised me if it was not cover the payment would go towards the work on h the my car.
6/10/2021
ELIZABETH C. VERIFIED CUSTOMER
Good and efficient service!
6/10/2021
Martin S. VERIFIED CUSTOMER
Rudy was great. Answered all my questions. Fast service. Thanks!
6/10/2021
Wendy P. VERIFIED CUSTOMER
Robin HO He is very professional and his service attitude is very kind
6/10/2021
DEREK L. VERIFIED CUSTOMER
David was very helpful and answered all questions we had.
6/10/2021
TED P. VERIFIED CUSTOMER
Very good.
6/10/2021
CRISTINA F. VERIFIED CUSTOMER
Speedy, informative and helpful. Thanks!
6/10/2021
Tso Y. VERIFIED CUSTOMER
As always, Mr. Kelly Yang is a truly professional. He is Friendly, helpful, knowledgeable, and trustworthy. We are totally satisfied with his service. Thanks to Lexus to have such a wonderful employee to help the customers.