Rene is the pinnacle of customer service! I have a problematic older LS460L that I have been working through and Rene has helped immensely in going through all the little nic-nac things with it and it’s I think mostly ironed out. You all gained a customer because of him, normally I take my older cars to independent shops but he has gone the extra mile! He’s also pretty easy on the eyes if you know what I mean! Lol That smile is a refreshing sight!
7/22/2021
Margie M. VERIFIED CUSTOMER
Service is always great. Michael was exceptionally helpful and made the service experience easy, simple and quick.
7/22/2021
Ricardo S. VERIFIED CUSTOMER
Experience was great easy & fast. I will be calling James for my next appointment
7/22/2021
Blanca C. VERIFIED CUSTOMER
Rodolfo helped me out with everything that I needed.. Really great customer service. Thank you!
7/22/2021
Ben C. VERIFIED CUSTOMER
Great service!!!
7/22/2021
Lawrence R. VERIFIED CUSTOMER
Man Wong is a excellent service advisor, he is an asset to your company
7/22/2021
Jason C. VERIFIED CUSTOMER
Always professional and courteous. Excellent service!
7/22/2021
AMY F. VERIFIED CUSTOMER
Kelly is professional, knowledgeable and patient
7/22/2021
Michelle W. VERIFIED CUSTOMER
Robin was great to deal with. He is very knowledgeable and communication regarding my car and repairs needed was good.
7/22/2021
Clarence L. VERIFIED CUSTOMER
It was nice meeting James Palmer, my new service manager. Hopefully our working relationship be the same as Robert ****, my former service manager. Looking forward to my future automotive needs.
7/22/2021
VICTOR E. VERIFIED CUSTOMER
Service was great. David’s follow up and communication was excellent.
Nice loaner car, much appreciated.
I was disappointed my windshield seal couldn’t be fixed by Lexus More economically. I’ll have to take it elsewhere for repair.
7/22/2021
Eddie R. VERIFIED CUSTOMER
Jacketed was wonderful and super helpful! She was really clear with what needed to happen and answered all my questions. She also was communicative and informed me when my car needed to stay in service an extra day. I highly appreciated the ride service to and from my home. It was also pretty cool to see that she made sure our vehicle was washed. Thank you very much Jackelyne!
7/22/2021
WESLEY Z. VERIFIED CUSTOMER
Very good service, specially Kelly
7/22/2021
OLIVIA B. VERIFIED CUSTOMER
Great service
7/22/2021
Sylvia F. VERIFIED CUSTOMER
Very pleased
7/22/2021
Zhonghua Z. VERIFIED CUSTOMER
Good
7/22/2021
5 Rs. VERIFIED CUSTOMER
Rene is very accommodating and very helpful .
I will recommend his customer service knowledge
to my other friends.
7/22/2021
PAUL O. VERIFIED CUSTOMER
Frank Lorusso continuously provide excellent service for our two vehicles the major reason we continue to have our vehicles serviced at Longo Lexus