John was unbelievable - he kept us informed of every step in the process of fixing our car since we are out of town - he also suggested things we could be looking into to make the towing & insurance concerns go smoothly. What a great advocate we have in John! We had John on speed dial & each time he took our call he was patient and positive.
Chris was terrific over the phone today as we paid our bill - she was so helpful and friendly - what a gem! We love Anderson Weber!
2/12/2022
Matthew H. VERIFIED CUSTOMER
Everything went very smoothly.
2/12/2022
Matthew L. VERIFIED CUSTOMER
Excellent
2/12/2022
Paul H. VERIFIED CUSTOMER
The Anderson-Weber staff is friendly, courteous, and honest. No one could ask for more in a dealership. After the recent much needed repairs, my 2006 Highlander now feels like a new vehicle. At one time or another, I’ve done business with all of the service writers. Each has treated me well and provided me with the information I needed to make Godiva decisions on needed repairs. The technicians are all first rate. Kudos thus time to Jeremy who spotted not only the problems I knew about, but found others that would have created major problems in the future.
The loaner vehicle provided was excellent, if I didn’t like my present Highlander, I’d but one like the loaned SUV,
In short, I agree with many others that there is no better service department in Dubuque. I will always be an Anderson-Weber customer.
2/12/2022
Janet W. VERIFIED CUSTOMER
Your employees are friendly and knowledgeable
I can tell they love their jobs and helping customers like me too!
2/11/2022
Loren S. VERIFIED CUSTOMER
Friendly, prompt service. Thanks
2/11/2022
Larry S. VERIFIED CUSTOMER
Today my wife had our Toyota Rav4, (purchased at Anderson-Weber) for an oil change and tire rotation. The service writer told my wife, Sharee, that we needed to replace our battery due to a recall. Sharee believed the writer and had the battery replaced at our expense, $106.98.
Our original Rav4 battery had been replaced in 2020 and was installed correctly.
There was nothing wrong with the battery that we paid $106.98 + tax to replace.
The service department and writer sold my wife a battery we DID NOT need.
We purchased this Toyota from Anderson Weber because we trusted you, we will never do business with Anderson Weber again.
We thought you were a credible dealer we could trust, we learned you are not. Your may have earned a profit on selling my wife a battery we did not need, but you will NEVER make another deceitful penny from us again.
Your former customers, Larry and Sharee Severson
2/10/2022
Samantha B. VERIFIED CUSTOMER
Very quick and easy. Nice sitting area with coffee tea and water. They even gave my son a free hot wheel which he is tickled about. Very friendly staff as well.
2/10/2022
William K. VERIFIED CUSTOMER
Service was wonderful and it was completed in a timely manner.
2/10/2022
Brenda E. VERIFIED CUSTOMER
We worked with Jay who was exceptional. No complaints
2/10/2022
Kathleen M. VERIFIED CUSTOMER
Awesome service
2/10/2022
Carol P. VERIFIED CUSTOMER
Jay was terrific, just as good almost as Bill or John
2/9/2022
Kelly M. VERIFIED CUSTOMER
I have found everyone I dealt with tp be very professional.
2/9/2022
Thomas S. VERIFIED CUSTOMER
What needed correcting was recognized by them, agreeably a transmission design issue that they had no means to rectify.
2/9/2022
Lynn K. VERIFIED CUSTOMER
John is a man of few words but really knows his job. I like that.
2/9/2022
Steve J. VERIFIED CUSTOMER
Great experience with John Wilhelm. Check in was smooth and service was quick.
2/9/2022
Alexander P. VERIFIED CUSTOMER
Great people great service!
2/9/2022
Kim W. VERIFIED CUSTOMER
Bill is the best!
2/9/2022
Heidi S. VERIFIED CUSTOMER
They always accommodate us and our needs. We are very thankful for their commitment to us as customers.