Sang was helpful explaining the work that had to be done. He was very informative and knew the answer to any question that I had. Also, all the work was done same day.
9/25/2016
Robert R. VERIFIED CUSTOMER
The initial estimated time for service completion was not met. I did not receive updates until I called the dealership directly. After being told that I would receive another follow up call, I never heard back from the dealership until I had to call to get answers. I felt as if the person handling my car either did not care about my issue or did not know enough about my issue to tell me anything. Regardless; I should not be having to chase the dealership on a status after being told that I would hear back in a few minutes. Those few minutes turned into a whole new day.
9/24/2016
Harnisch C. VERIFIED CUSTOMER
I am very pleased with the team you have at your Chevy Monrovia Ser. Jeff was very attentive, and suggested other options which improved my auto. Thank you, D.H.
9/24/2016
Joseph H. VERIFIED CUSTOMER
Everyone was quite helpfull from Mike in sales, to Jose and the others in service
Thank you again
9/24/2016
Bobbi H. VERIFIED CUSTOMER
Sierra is great! The only place I take any of our family vehicles for service or repairs. Joanna is the best!
9/24/2016
Nancy S. VERIFIED CUSTOMER
Jeff Marshall was very help and easy to work with And helped me out in getting my truck fixed at a great price I am very happy with everything and Jeff always kept me updated along the process of what was going on with my truck very satisfied with jeffs help
9/23/2016
Lydia F. VERIFIED CUSTOMER
Andrew was very helpful. I would like to say thanks to him.
9/22/2016
Tong Tong. VERIFIED CUSTOMER
Would never go back again. Very very disappointed. It took more than two hrs to get an oil change and got scratches on my car. Never got a call back when I was told the boss will call me back.
9/21/2016
Hector R. VERIFIED CUSTOMER
Jeff did an excellent job l am very pleased with the worlk that was proformed at Sierra Chevrolet I will highly recommend Sierra Chevrolet Jeff is an excellent service advisor thanks for all the good work see you guys soon
9/21/2016
Daniel G. VERIFIED CUSTOMER
Angel the parts employee quoted a price of $50 to program my car remote . Sang would not honor Angels quote. I had to pay $100 or sang would not program the key. A take it or leave it attitude. Chevrolet owes me $50. Will you honor a refund.
9/21/2016
Nancy S. VERIFIED CUSTOMER
I appreciated the updates
9/21/2016
Heather D. VERIFIED CUSTOMER
I like the texting option. Due to the nature of my job, I can't always take phone calls, texts are great for me.
9/21/2016
Francisco P. VERIFIED CUSTOMER
On my receive don't show any points like before how is my car and didn't get my car wash like all ways i get on any of my cars
9/20/2016
Linda H. VERIFIED CUSTOMER
It was nice not to have a long wait one times the time was just to to long I enjoy this day very much think you for your concern
9/20/2016
Jacob P. VERIFIED CUSTOMER
Finished a little bit earlier than expected. Really like the whole texting to give updates instead of having to be found.
9/19/2016
Nancy T. VERIFIED CUSTOMER
Andrew was great. Answered all my questions. He kept me informed of the status of my car. I will continue to bring my car back for servicing.