Surprise Honda Auto Repair Service Center

Fast, courteous service. Also, thanks for the car wash!

Missed the estimate by over $200 !!!! Nothing covered under warranty.

Rob was great as always. Very helpful keeps my vehicle running like new

YES I WAS VERY HAPPY WITH DAVID **** !!HE IS GOOD FOR YOUR COMPANY. I WILL ASK FOR HIM AGAIN NEXT TIME I NEED SERVICE ON MY CAR. SINCERELY Ingrid O

As always, Robert did a great job taking care of my car!

Service was quick and I wasn't pushed to get any extra work done

Check in was efficient and friendly. Jon was great. Advisers me quickly of status and we agreed on certain filters. As always, your service and staff was a pleasant experience. I was in and out in 30 minutes or less.

Jon was prompt. He explained that the service would take approximately 1-1/2 hours and asked if I wanted to wait or come back later and that I could have a ride if I didn’t want to wait. When the car was ready he explained the maintenance check and what items should be addressed immediately or soon but did not push to have it done unless I considered first. He provided the cost of the suggested maintenance and was friendly and courteous the whole time.

Great service good coffee and super putting green!!

Top notch service and facility!!!

Jon is the best at what he does! Thanks man

Despite our advisor being Rob, we never had any communication with him whatsoever. Joe was the initial person I spoke with upon dropping the vehicle off, and the only one I spoke to on the phone. My husband and I were incredibly disappointed in the lack of communication about the status of the repair. Our prior vehicle was purchased from Surprise Kia, and they went above and beyond in making sure that we were kept up to speed with what was going on. We were told it was a 3 hour repair, which we planned for, and after 4 hours we began calling. My husband tried calling 3 times, and couldn’t get connected to anyone. Finally, after 4 1/2 hours, I began calling and was quite upset by that point. Not only could we not get ahold of anyone, but we shouldn’t have been in that position in the first place! My husband and I are very understanding people, and had we been contacted after 3 hours, saying it was taking longer than expected, there was a delay, etc we would have appreciated the update. The only update we ever received only occurred because I was completely and obviously annoyed when I finally spoke with someone in management. We are deeply disappointed in our experience this last Saturday, and are really hoping this isn’t a regular occurrence. We have owned our Odyssey for a little over a year, and have never owned a Honda before this vehicle. While we absolutely LOVE our van, we are less than impressed with how this recall was handled and hope this was not the norm of what we can expect from this dealership. If that’s the case, you can bet we will be returning our business to our previous dealership.

JON took good care of me and let me about few maintenance items last service folks didn't tell me.

This was the first time I was helped by Jonathan and he was great. Very professional and courteous.

David was exceptional, and has earned our families loyalty to Honda service at surprise Honda after providing me and my father with attentive, accurate, honest, and educated care.

Anthony was great to work with. Delivered as promised and explained everything.

He is very nice and ea sy to work with

David **** was awesome, as usual. He took very good care of both my car and me! I bought this car from Surprise a Honda because of my relationship with David, and the excellent help he provided for me dating all the way back to the day I bought my 2011 Honda Fit! The salesman had very little to do with it! I bought it because of David!

David is very professional, but just wish they could figure out what’s wrong with out vehicle.

The service was fine, but after arriving home I found that the hood of my car was not completely latched and could have opened on the freeway.