Hardin Honda Auto Repair Service Center

Thank you

Byron was great, as always!

He was explaining everything he needed to do for the car

Rudy has been a fantastic advisor. Kept in contact with me throughout my car’s repair service. Have guided me and kept me aware of everything that’s happening with my car. It was a 5-star customer service experience.

I brought my car here once b 4 for oil change. I was told they also checked for other problems. A day later my power steering fluid was dangerously low. This time the prices I received for repairs were extremely high. I don't think I dealing w/honest credible machanics. I intend to go elsewhere for service, not a dealership

Thanks Hardin. Your team made service a breeze. Paul on the phone, porter at the drive, Kari in Service, cashier and other staff. Everyone friendly and competent. I'll be back and I'll tell my friends.

I went there to have my rear right tire service because there’s a nail in it and at the same time I did my oil changed. Alfredo Mejia did his job by asking what do I need I told him oil change and my tire has a nail so they have to fix it. He said they will check on it. Then I left and went home. Called me at home and said I’m due for brake oil change and I said go for it if I really needed it and I told him again about the tire, he said they will check it. And when I picked up my car I asked if they did fix the tire, he said there’s no nail. So very very disappointed because when I got home I took a picture of the tire with the nail, they didn’t fix it???????????? I went to work with my fortable compressor. Really very upset with the service.

Very satisfied

Very pleased that service was much quicker than expected and car was clean????

Contact me. ****-****-xxxx

If you want to know, here's what I posted on several sites: Hardin Honda, your service is deplorable. I live within a few miles of your location, have two Hondas and will NEVER go back to your dealership again. EVER! This was one of the worst customer experiences I've had. Period. Why bother making an appointment! I used your app to schedule my 9am appt. Your app said nothing about needing my car until 7 pm. Moreover, my appt confirmation informed me that "transportation is not required" for this appt. I'm assuming that's because it's a quick software update for my recall. I arrive on time but I'm stuck in line for more than 10 minutes before ANY service person takes my info. When I go inside, I'm told you need my car until 7pm. Nope! Then I'm told that what I agreed to when I scheduled the appointment. NOT TRUE. The Honda app said NOTHING about that. I planned on waiting for my car (even up to 90 mins or so if I had to.) Instead, my service manager says he can get it done by 1pm. I have no choice. So I went with that (unhappily, of course.) When I get to the cashier, I'm told it'll be at least an hour before a shuttle can take me home. No sympathy, just "four people ahead of me all going in different directions," the cashier told me. So I waited. The ONLY pleasant surprise was they ordered me a Lyft which arrived in about 5 mins. I get a a text from my service manager stating " . . . If you have any questions reply to this message." Cool - two-way texting! I get another text "... Just checking in to see if you have any questions or concerns . . ." I reply back to please just pick me up BEFORE my car is finished. Nothing. No response. I get another text "Great news! Your car's done!" I call my service manager and asked if he got my text. He says no. WHAT GOOD IS A TWO-WAY TEXTING FEATURE IF YOU DON'T USE IT?! Now I'm being told it's going to be at least an hour before I can be picked up. Now I wait. I'm expecting something else to worsen my customer experience (how that's possible, I don't know but I'm sure Hardin Honda will find a way.) I'll update this review further when I finally get my car. It happened! It for worse! After I was told it would be more than one hour to pick me up, I was called by my service manager about 5 mins later stating I can probably get picked up much sooner.... someone will call me. 90 mins later, I HAD TO CALL and find out what happened. I was told I was put on the "list." Apparently, I wasn't. Not until I was put on hold did I receive a text stating a Lyft driver was picking me up. I DO NOT RECOMMEND THIS DEALERSHIP FOR ANY VEHICLE MAINTENANCE. Find another one even if it means traveling farther, you'll be glad you did.

I’ve had Byron before. He’s always very pleasant and he’s honest. If I need it I need it, if I don’t he won’t tell me that i do. I appreciate that.

Excellent service as always!

Very helpful, friendly, and went through the information about my car quickly and efficiently.

Now sure what the women’s name that help me out but she was nice very kind love love it

I have been to 3 different Honda service centers since buying my 2016 Civic. Hands down Hardin Honda is the most consistent and able to resolve issues. Byron Dozier II took care of me! He was calm, professional and kept me informed consistently. Thank you Byron!

He was great!

Thank Hardin Honda for providing quality employees like Byron Dozier! He knew exactly how to expedite the service required for my 2017 CRV Honda! It was completely quickly and efficiently! Thank you! Mrs. Carey

Excellent and professional staff

It is always a pleasure getting my car serviced at Hardin Honda. Chris communicates really well with what service is needed and when my car will be ready. Fantastic service!