I sent an email about the oil viscosity shortly after I had the service done and still no reply. My oil filler cap states/recommends to use 5w30 and on my service paperwork says they used 5W20. I do a lot of desert driving and think this is probably not the best choice for these higher temp driving conditions. I was never informed/asked if I wanted A change in oil viscosity. The All Star Kia dealership San Bernardino I use for parts says they only use a synthetic blend but Omar says they use conventional here at Hemet Hyundai. I'm okay with that as long as the recommended viscosity is used. If not, then I feel I should be the one to make that decision. So with that said, I am not satisfied with the service I received today.
4/12/2017
Stacy P. VERIFIED CUSTOMER
You are 100% awesome!
4/12/2017
Victoria Y. VERIFIED CUSTOMER
Great customer skill by
Your Gosch members
Thankx
4/12/2017
Donald B. VERIFIED CUSTOMER
Could not ask for better. He did all he could to make sure I was happy.
4/11/2017
Bridgett H. VERIFIED CUSTOMER
Always great customer service,everytime I go there.
4/11/2017
Jesse B. VERIFIED CUSTOMER
It was done right when they said it would be
4/11/2017
Siera K. VERIFIED CUSTOMER
Guy told me it would take about an hour and it did! Plus they even washed my car and sent me email updates! It was great service!
4/11/2017
John P. VERIFIED CUSTOMER
I thank Omar Avina for taking care of my car and taking it in for service.
4/9/2017
Esparanza H. VERIFIED CUSTOMER
Excellent Service.
4/9/2017
Sandra S. VERIFIED CUSTOMER
Very nice and friendly.
4/8/2017
Timothy B. VERIFIED CUSTOMER
Outstanding service writer "Guy"
4/8/2017
Benjamin C. VERIFIED CUSTOMER
Guy was great! He greeted us when we arrived, explained that he would take care of us as soon as he could since we were early. He was thorough and a pleasure!
4/8/2017
Don R. VERIFIED CUSTOMER
I arrived 10 minutes early for my scheduled appointment and was heartily greeted by Guy himself. He answered all my question thoroughly and with a smile. He was very helpful and informative. Plus, my car was ready in exactly the time frame he told me at the start! Thank you for such a positive service experience.
4/8/2017
Adrian J. VERIFIED CUSTOMER
Omar is very nice, professional, and considerate as well as polite. I always feel very well taken care of and he makes sure to be as thorough as possible with all feed back after any service even if its just a simple oil change!
4/8/2017
Frances M. VERIFIED CUSTOMER
Excellent service, and fast service. Courteous
4/8/2017
Rebecca S. VERIFIED CUSTOMER
My car was ready when promised and they washed it!!
4/8/2017
Riki And. VERIFIED CUSTOMER
He is a tremendous asset to Gosch!
4/7/2017
Donna B. VERIFIED CUSTOMER
I was completely satisfied
4/7/2017
Ronald S. VERIFIED CUSTOMER
Guy has been great. He told me my car would be done at a specific time and he was right on time. Great service from Guy.
4/7/2017
John R. VERIFIED CUSTOMER
Always a great experience whenever I bring my vehicle in for service or maintenance.
I rate today's experience a perfect 10.
John R