Extremely disappointed with the service as my vehicle was scheduled for a simple oil change resulting in being towed back to the service department. The oil cap was not replaced resulting in oil covering the entire engine bay and smoke coming from under the hood. Once the vehicle was returned, visible oil remained over numerous area in the engine compartment. I was told the engine bay would be returned cleaned. This was the first service for a brand new vehicle purchase a few months prior.
9/24/2025
Sheila V. VERIFIED CUSTOMER
Service today was fast and prompt. Your team is always very polite and respectful.
9/24/2025
Barry B. VERIFIED CUSTOMER
Very satisfying service in and out in no time
9/24/2025
Katherine H. VERIFIED CUSTOMER
Very prompt and kept me in the loop the entire time. I drive an hour to get service here and it’s worth my time
9/24/2025
Shannon G. VERIFIED CUSTOMER
Thank you
9/24/2025
Lori W. VERIFIED CUSTOMER
Friendly and efficient service
9/23/2025
Doris C. VERIFIED CUSTOMER
I came in for a tire check and also asked that my maintenance required message be taken care of as well. During my last maintenance appointment, that did not get reset and I did not get a new sticker for rhe windshield. I live 30 minutes away and only go to Madisonville for vehicle servicing. They did not reset this again.
9/21/2025
Saundra P. VERIFIED CUSTOMER
Very nice and considerate the work was done when he said it would be thank you
9/21/2025
Christy W. VERIFIED CUSTOMER
I bought a Kia shortage with lifetime warranty which means I have to do all service work through you all however you do not have the equipment to do diagnostics on my vehicle to take care of the check engine light. I plan to trade my vehicle in and get another but I can’t say it will be with Watermark.
9/21/2025
Jessica B. VERIFIED CUSTOMER
Thank you for the communication and timely accurate service.
9/20/2025
Patty F. VERIFIED CUSTOMER
I always get excellent service…thank you
9/20/2025
Phillip D. VERIFIED CUSTOMER
Each time at your establishment I leave unhappy and feel like I wont come back. My first visit was great,after that I learned more about a shop charge. When asking about it I was told it was for the tv in waiting area, the drinks in frig and the wi fi. Today I used none of those amenities and was charged again. I asked again about the charge and was told it was shop charge as it stated on the receipt. I walked to car and noticed I did not receive a paper showing car inspection. I was told it was explained earlier when I signed a tablet. I asked for a copy because I can't print anything. I was told that they would be sending a video or something with the signing.
A couple visits ago I was sold a coolant flush and told A special price was going on. When time to pay bill the actual price for time and supplies was marked out in front of me and increased by around $30 or more to get it up to the special price. Today's oil change was stated at approx $63 but charge was higher than that even when tax,shop charge were subtracted. I can continue but I need to do something consstructive like find a new oil change location..Thank You for the opportunity to express some of my frustration.0
9/20/2025
Randal C. VERIFIED CUSTOMER
Professional
9/20/2025
John K. VERIFIED CUSTOMER
Much better communication and service this time.
9/20/2025
Lisa P. VERIFIED CUSTOMER
Chase is always great about answering questions and making sure to keep me up to date on the service my card is needing. He is a great asset to your team.
9/20/2025
Karen L. VERIFIED CUSTOMER
I am always satisfied with service at Toyota! Everyone always answers any questions I ask and usually that’s more than one. I always tell my friends how good you are.
9/20/2025
Sandra W. VERIFIED CUSTOMER
Originally Had appointment on Friday. Got there and had to reschedule due to staff shortage. Never received a courtesy call letting me know beforehand.
First time I had to pay for oil change since purchasing car. Nothing else was completed as far as inspections of fluid or tire pressure. I keep having issues with my radio and they say updates are being completed and I don’t think they are seeing the issue remains. Overall seem like they aren’t concerned about fixing it.
9/19/2025
Bruce M. VERIFIED CUSTOMER
Excellent, courteous and informative customer service; timely completion of vehicle service.
9/19/2025
Paul H. VERIFIED CUSTOMER
Always great experience. Friendly professional helpful staff
9/18/2025
Tim W. VERIFIED CUSTOMER
The estimate was for 149.00 plus tax and there was a 13.41 shop charge for repair????
My car was repaired in a very reasonable time and I’m satisfied but the extra charge was not expected.
Thanks for a job well done.