2 hours, with an appointment, seems like an unacceptably long time just to get my tires rotated.
Hyundai of MV is very convenient to my home, but I think that I'll be going back to Capitol Hyundai for service going forward.
6/24/2026
Jon Z. VERIFIED CUSTOMER
I enjoyed Benny’s customer service. His manner was professional but also fun.
6/24/2026
Evelyn F. VERIFIED CUSTOMER
Appreciate the quick service and prioritising my straightforward recall issue.
6/24/2026
Kvetta Q. VERIFIED CUSTOMER
Wonderfully friendly. Willing to work with you and explain.
6/23/2026
Anca D. VERIFIED CUSTOMER
Very easy first service experience with Daniel. Was able to drop my car off early with no issues. Daniel helped to look up how many complimentary service appts I have left, and was very flexible using my wife's name rather than mine. Left a message with me with the maintenance outcome and reviewed it with me in person. Pick up was very smooth. Car was in good shape at pick-up. Overall 10/10 and will use your location for maintenance in the future.
6/20/2026
Leslie W. VERIFIED CUSTOMER
Daniel was very courteous, professional and honest.
6/20/2026
Donald A. VERIFIED CUSTOMER
Benny was great and friendly. He made this experience pleasant
6/20/2026
Adeeb Yousef. VERIFIED CUSTOMER
He was very knowledgeable and welcoming. Answered all my questions in warm professional way that made me feel that he was truly interested in my satisfaction.
6/19/2026
Rachel G. VERIFIED CUSTOMER
Regarding the AI customer service representative: please have it identify itself as an AI assistant. It says its name is Amanda and I thought I was talking with a human. I am okay with a computer answering the phone but not with one pretending to be a person. Thanks!
6/18/2026
Christopher H. VERIFIED CUSTOMER
Daniel was great. Professional, quick and gives great customer service. I will always bring my car here.
6/16/2026
Ruveyda U. VERIFIED CUSTOMER
Very disappointing service experience.
We had a 1:45 PM appointment for our 3rd complimentary service (oil change and tire rotation) and arrived on time. Our vehicle was not ready until 4:30 PM. We have never experienced such a long wait at the Fremont service center.
6/16/2026
Deanna W. VERIFIED CUSTOMER
Great customer service and so honest. I am so happy with Daniel’s help. He answered all my questions and was very helpful.
6/15/2026
Juan R. VERIFIED CUSTOMER
One piece of feedback is that the service report states "Provide courtesy hand wash completed" but the car was not washed.
6/13/2026
Jeff M. VERIFIED CUSTOMER
Great!
6/12/2026
Sayan P. VERIFIED CUSTOMER
I got severely overcharged at 200 dollars for a simple change of 12v battery. Other Hyundai dealers charge only 50 dollars for the same service.
I will not return to this service station.
6/12/2026
Sourav D. VERIFIED CUSTOMER
Extremely rude and unhelpful staff. Made me wait 35 mins just for picking up my vehicle even though there was absolutely zero rush during that time (evening 5:00 pm). Daniel was nowhere to be seen most of the time. Apparently he was having "lunch" at 5:30 pm. Only one other guy was available. When i asked a couple of times where was my car his response once "I don't know I am not handling your case". Didn't even make an attempt to figure out where the car was despite knowing full well that I am waiting for quite some time.
6/11/2026
Mariela G. VERIFIED CUSTOMER
Benny was very helpful and explained everything that needed to be done. He made sure I had the necessary paperwork and would notify me when parts are available.
6/11/2026
Sophia T. VERIFIED CUSTOMER
The car was there 4 days and 3 service days and never got diagnosed properly. The car needed new rotors because they were warped and you guys never figured that out. My wife and daughter had to come twice to have the car misdiagnosed. The experience was poor honestly
6/11/2026
Anuj K. VERIFIED CUSTOMER
Loved the service, the team and benny in particular went above and beyond!
6/10/2026
Allison W. VERIFIED CUSTOMER
As a San Francisco customer, I traveled to Hyundai Mountain View for a second opinion regarding a seatbelt concern. Daniel Gallego was professional, thorough, and took the time to properly inspect and resolve an issue that had previously gone unresolved. He communicated clearly throughout the process and restored my confidence in Hyundai’s service network. Thank you, Daniel, for providing an outstanding customer experience.
Regards,
Allison W